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Work Background
LeidosSenior UX Designer
Oct. 2022Senior UX Designer and Researcher
Support the SSA Design System team by conducting industry research, developing standards UX guidance and technical specifications for existing and planned components intended to provide a uniform set of styles and components for the entire SSA User Experience Group Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability testing Implement core UX principles throughout each UX process stages from research to design to evaluate to support SSA’s numerous IT modernization projects in collaboration with SSA’s User Experience Group and product teams
Facilitate discovery sessions to identify and outline product requirements, define business goals and end-user needs
Conduct research activities to include card sorting, surveys, interviews, and focus groups; develop research plans and testing materials. Compile, synthesize, analyze and present findings to stakeholders along with design recommendations based on findings
Develop journey maps, personas, user flow scenarios, design conceptual models, wireframes, and interactive prototypes
Social Security AdministrationSenior User Experience Consultant // Peraton - Northrup Grumman
Dec. 2021Support the SSA Design System team by conducting industry research, developing standards UX guidance and technical specifications for existing and planned components intended to provide a uniform set of styles and components for the entire SSA User Experience Group Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability testing Implement core UX principles throughout each UX process stages from research to design to evaluate to support SSA’s numerous IT modernization projects in collaboration with SSA’s User Experience Group and product teams
Facilitate discovery sessions to identify and outline product requirements, define business goals and end-user needs
Conduct research activities to include card sorting, surveys, interviews, and focus groups; develop research plans and testing materials. Compile, synthesize, analyze and present findings to stakeholders along with design recommendations based on findings
Develop journey maps, personas, user flow scenarios, design conceptual models, wireframes, and interactive prototypes
Nakupuna CompaniesSenior UX Designer
Mar. 2021 - Jun. 2021Nakupuna | Client: DoD agency, DPAA Temporary Contract February 2018 – June 2022
User Experience Designer
Conducted UX research activities including stakeholder interviews, surveys, card sorting, heuristic evaluation, content ROT, and target audience needs assessments
Created user flows, affinity maps, journey maps, information architecture, site map, user personas
Translated user needs and client requirements into clean, intuitive modern visual concepts to both low and high-fidelity wireframes for desktop and mobile, interactive prototypes and guide dev team to implementation
Created and established a design system including visual elements document to guide website redesign and to ensure developers can quickly, easily, and consistently get to the intended design solutions
Conducted UX progress update meetings, and discussions with client stakeholder team and internal developer team in an agile environment
Ensured designs are U.S Web Design Standards, ADA/508 compliance
U.S. Department of Labor ContractorSenior User Experience Designer
Sep. 2018 - Sep. 2022Lead migration to Drupal 8 for agency. Priority tasks include developing wireframes, prototypes, mock-ups, site architecture, user-flow, user stories, content audit and enhance user experience
Section 508 compliance/ AAA, WCAG compliance, update content formats, enhance user flow and experience following U.S. Web Design Standards
Designed and developed a microsite for 100th anniversary campaign
Developed social media and digital content strategy Performed broad range of UX activities such as user research, evaluation, analysis, user flow, mockups and wireframes
Booz Allen HamiltonUX Designer // Content Strategist
Oct. 2017 - Jul. 2018United StatesEarth Observations for the Sustainable Development Goals / NASA
Website Developer
Maintained, update, and upgrade WordPress-based website EO4sdg.org
PHP, JavaScript, JS Snippets to develop plugins and widgets to improve functionality and delivered superior user experience
Content review, and enhancement recommendations, and content publishing
Department of Defense’s Integrated Crisis Early Warning System (ICEWS) and IARPA’s Open Source Indicators (OSI) program, microsite - Mercury Challenge
Web Development
Frontend UI for web application with dashboard using Angular, Bootstrap, SASS, CSS, HTML5
US Air Force FORGE B2B Application Web and Mobile Application Prototype
Created interactive prototype designs for USAF FORGE project
Strategy and recommendations to enhance user experience
Dashboard designs, and low and high-fidelity wireframes
GSA/ GSAXcess.gov UX/ Web and App Development
Provided user experience and site design strategy
Developed high-fidelity wireframes and interactive prototype for revamping GSAXcess.gov Search and filter design and functions for homepage, and product pages
Recommended best practices for accessible / 508 compliant designs
US Food and Drug Association
UX/ Web Development
Website content strategy and governance recommendations Mobile-first wireframes, mock-ups and best practices for micro-interactions in web design
Responsive layout, using Drupal 8, PHP, JS, Bootstrap components, and CSS
508 compliance assessment and implementation recommendations
Legal Services Corporation (LSC)Web Content Manager
Sep. 2013 - Sep. 2017Washington, DCAs Web and Digital Content Manager, I was responsible for managing a team of content editors, oversee all aspects of content publishing, lead the redesign and development of a new, responsive, dynamic, content-driven website (LSC's 5 websites consolidated into one), provided guidance on content formats and ideas to make content more engaging, produced high-quality digital assets, stabled content governance workflow and best practices, and regular recommendations to executive management on ways to improve and increase visibility. Additionally, I, * developed processes and protocols to manage all stages of digital content production for website, social media, newsletters, outreach campaigns, and events.
* created interactive data visualizations using Tableau for embedding on website to present information in a meaningful and relatable format.
* conducted usability tests, optimized effectiveness of new and existing content, and provided design input when needed. Monitor effectiveness of existing content, evaluate opportunities to fresh/edit/recreate, as well as ensure homepage was current with new engaging bite-sized content. * designed visual assets such as infographics, interactive graphs and maps, imagery, and other graphics.
* introduced live video-streaming of congressional briefings, panel discussions, events as part of overall digital content strategy.
* analyzed web and social media traffic metrics to optimize reach on all platforms, identify what was not working, and devise plans to improve where engagement could be increased.
* managed Google AdWords campaigns and implemented search engine optimization strategies.
* created responsive HTML-versions of annual publications such as annual report, fact book and budget book which exponentially increased website traffic and views. * created an interactive map linking to bank of client stories from all 50 states and territories.
HGTVDigital Content Producer
Oct. 2010 - Aug. 2015Washington, DCProduce digital content/ assets for HGTV and DIY Network. Featured work:
http://www.hgtv.com/design/make-and-celebrate/entertaining/host-a-wintertime-picnic-in-the-park-pictures
http://www.hgtv.com/design/make-and-celebrate/entertaining/host-a-holiday-party-for-your-pet-pictures
http://www.hgtv.com/entertaining/beautiful-table-settings-for-any-party/pictures/index.html http://www.hgtv.com/entertaining/elegant-mothers-day-brunch/pictures/index.html
MochatiniOwner, UX Strategy, Content Design and Production
Apr. 2008Washington D.C.Founded Mochatini, a lifestyle blog, in 2008. Through Mochatini, I have had the opportunity to collaborate with top design magazines, home and garden networks, including Martha Stewart, Nissan Murano, Las Vegas Market, Delta Faucet, Ryan Homes, and Scripps Network. My work has been mentioned/featured on Martha Stewart, Huffington Post, Washington Post Express, Design Sponge, HGTV.com, Bright bazaar, Rue Magazine and Matchbook Magazine. I produced high-quality content for some of these partnerships that included conceptualization, editorial and visual mood-boards, ideas for new how-to’s and recipes, product sourcing, photoshoot set design, photography, art direction, writing articles, and managing production event staff.
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