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Work Background
Unemployed at this timeUnemployed
Aug. 2023United States
ProTask IncIT Analyst/Technical Writer
Mar. 2020 - Aug. 2023Pensacola, Florida, United States*Managed issues and vulnerabilities across the entire System Support portfolio
*Performed focused oversight and analysis of Issues, Vulnerabilities, and Exceptions reporting in ServiceNow and Archer including reporting on and presentation of results in weekly Delivery and Operations status meeting
*Worked Exceptions and Vulnerabilities from beginning to end of lifecycle including collaboration with InfoSec point-of-contacts (POC), Assistant Vice President (AVP), exception POC, and various POCs for different departments within Navy Federal Credit Union (NFCU)
*Performed User Acceptance Testing (UAT) on various applications prior to implementation and go live
*Categorized and sorted content based on established project parameters
*Collaborated with subject matter experts, technical writing peers, business unit managers, stakeholders, and project managers
*Utilized advanced technical writing knowledge to write and/or edit policies, procedures, and documents
*Proofread, edited, and formatted documentation to ensure formatting and style consistency, correct grammar and spelling as well as ensuring conformity to regulatory and business requirements
Booz Allen HamiltonMid-Level Logistics Analyst/Technical Writer
Oct. 2019 - Mar. 2020Panama City Beach, Florida*Coordinated with other departments to ensure efficient workflow processes
*Exercised versatility in fast-paced, agile work environments
*Balanced competing priorities through deliberate project and time management practices
*Facilitated productive clinical and technical customer relationships through intentional external communications
*Maintained positive working relationship with fellow staff and management
Displayed strong telephone etiquette, effectively handling difficult calls
iSirona: A NantHealth CompanyTechnical Writer
Jun. 2016 - Jul. 2017Panama City, Florida Area*Reviewed and edited technical documents for accuracy, clarity, and grammar
*Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials
*Gathered information from subject matter experts to create technical documentation
*Collaborated with internal teams to develop processes and procedures for software applications
*Maintained library of existing technical documents and manuscripts
*Conducted interviews with developers and engineers to gain an understanding of the products being documented
*Ensured compliance with applicable standards while creating technical documents such as ISO 9000 or IEEE Standards
*Performed research on new technologies in order to stay current in the field of Technical Writing
*Coordinated the review process for all deliverables prior to release
*Organized document versions using version control software such as Git or Subversion
*Produced high quality documentation that met applicable standards and is appropriate for its intended audience
*Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology
*Authored easy-to-understand user interface text, online help and developer guides
*Created user documentation for various materials and developed how-to guides and instruction manuals
ATLAS NORTH AMERICA, LLCConfiguration Manager/Technical Writer
Apr. 2016 - Oct. 2019Panama City, Florida Area*Verified inventory stored in Government Furnished Equipment (GFE) by hand counting quantities against list provided by NAVSEA
*Determined, verified, created, and maintained SeaFox inventory in CMPro, validating quantities, as parts were issued or gained
*Associated data modules to drawing parts lists, redlining data modules that require edits/updates
*Other responsibilities included uploading drawings to the drawing repository, verifying current drawings in repository, drawing type, drawing sheets, status, revision, and parts lists, including alternate parts as required
*Updated and provided Engineering Change Proposal (ECP) tracking and Configuration Status
*Developed and implemented configuration management processes to ensure compliance with departmental standards
*Analyzed system requirements and developed strategies for effective configuration changes
*Performed periodic audits of system configurations to identify discrepancies or potential risks
*Managed the development and maintenance of system baselines to track current configurations
*Collaborated with other departments to resolve issues pertaining to configuration management processes
*Provided technical expertise regarding the implementation of automated tools for configuring applications and systems
*Reviewed documentation related to existing projects and identified areas where enhancements could be made in order to improve efficiency
TSISenior Technical Writer
Jun. 2014 - Jul. 2015Panama City Beach, Florida*Assisted with successful demilitarization (DEMIL) of Navy minesweepers by generating procedures guide and helping coordinate the transfer of Government Furnished Equipment (GFE) to the holding facility as part of integration of logistics life cycle spectrum in an operational and acquisition environment
*Developed Data Modules in S1000D format for the SeaFox system by utilizing standard generalized mark-up language (SGML) tagging software
*Uploaded Interactive Electronic Technical Manuals (IETM)s for the SeaFox Mine Neutralization System (SMNS) to SVN daily
*Assisted with Configuration Management (CM) responsibilities by assuring all updated documentation was uploaded to SVN and was ready to publish to CMPro
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