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Work Background
CodaCustomer Success Manager
Mar. 2022 - Oct. 2024WFHAs a Strategic Customer Success Manager at Coda.io, I delivered bespoke solutions that revolutionized cross-functional collaboration and system integration for enterprise clients. By creating adoption frameworks and driving strategic growth initiatives, I elevated client satisfaction and compliance standards, contributing to Coda's significant market expansion. My efforts enabled hundreds of teams to streamline workflows, enhance productivity, and align with organizational goals.
AppleSolutions Engineer
Apr. 2014 - Mar. 2022Sacramento, California AreaAt Apple, I designed and implemented tailored technical support strategies that consistently enhanced customer satisfaction and drove innovation across diverse teams. I fostered strong relationships with account managers, achieving accelerated market penetration and developing solutions that resolved complex challenges. My customer-first approach consistently surpassed performance metrics, earning recognition for outstanding contributions to client loyalty and system optimization.
boom consulting inc.Principal Solutions Architect
Nov. 2012 - Mar. 2014Orlando, Florida AreaIn my role as Principal Solutions Architect, I spearheaded the development of a next-generation managed services platform that transformed client support processes. I streamlined operations, improved system reliability, and strengthened security protocols, leading to operational efficiency gains. By aligning IT solutions with client needs, I delivered impactful outcomes across multi-state regions.
Max Your Macs LLCSolutions Architect & Engineer
Jan. 2008 - Nov. 2012During my tenure, I led cybersecurity overhauls that fortified client infrastructure, reducing vulnerabilities and enhancing threat detection. I developed and executed innovative training methodologies that improved workforce performance and bolstered client retention. By offering tailored IT consulting, I established Max Your Macs as a trusted advisor, delivering solutions that improved efficiency and supported long-term technological success.
DataOne Networks Corp.Solutions Architect & Engineer
Nov. 2007 - Jan. 2009At DataOne Networks, I created customized client engagement strategies that deepened long-term partnerships and ensured business sustainability. By analyzing intricate market trends and translating them into actionable tactics, I enhanced client success across industries. My work empowered businesses to thrive in competitive environments through innovative and reliable IT solutions.
Kerzner InternationalSystem Engineer
Jan. 2005 - Dec. 2006Nassau, New Providence, The BahamasAt Kerzner International, I implemented a cutting-edge Exchange 2003 migration strategy, modernizing the organization’s IT infrastructure and ensuring business continuity. I also oversaw a comprehensive user migration process, enabling seamless departmental integration and significantly boosting overall productivity.
Synergy Network Solutions, Inc.Principal Solutions Architect
Apr. 2003 - Oct. 2007As the owner of Synergy Network Solutions, I drove the rollout of advanced IT infrastructure solutions that fostered seamless collaboration and streamlined workflows across various business units. I crafted technology roadmaps that helped clients leverage emerging trends and maintain a competitive edge, securing a strong reputation for Synergy in the IT consulting industry.
Coral Ridge MinistriesSystem Engineer
Jan. 2002 - Dec. 2003As a System Engineer, I launched a comprehensive knowledge base platform that empowered users to independently troubleshoot Windows desktop issues, enhancing organizational efficiency. My proactive approach to system management supported smoother operations and reduced IT dependency for routine issues.
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