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Work Background
Plumbing & HVAC SEOStrategic Partner
Jun. 2023Miami, Florida, United StatesWe maintain a business model that encompasses going the extra mile and retaining happy clientele through healthy accounts. We bolster digital presence and help our clients reach more and more people on a daily basis. This has helped transform thousands of people's lives and personal businesses, and we are extremely proud of that!
Adroit TechnologiesService Operations Manager
Jun. 2021 - Jul. 2023South AfricaI have created a services contracts division that generates stable monthly income into the millions.
I have designed and developed documentation that governs and protects our service departments.
I help generate annual recurring income by helping our teams perform optimally and professionally.
I've assisted with product outreaches and spotlighting our software at road shows and expos.
Prosirius Collaboration Systems & TechnologyCustomer Success Specialist
Mar. 2020 - May. 2021Johannesburg, Gauteng, South AfricaI developed the Vendors List Agreement structure contracts, generating recurring annual income.
I've cleaned up the technical service offerings at onsite contracted businesses, securing future contracts.
I've led teams at multiple large enterprises including Momentum and Liberty.
I invented a phased approach to selling to clients, allowing ongoing annual business with existing clients.
Prosirius Collaboration Systems & TechnologySite Reliability Engineer
Apr. 2019 - Mar. 2020Kyalami Business Park
Questek Advanced TechnologiesCustomer Service Specialist
Jul. 2012 - Jun. 2019Fairveiw office park, BryanstonI provided professional technical support to over 10 large enterprises inside South Africa, onsite.
I developed a stock and stores process that saved us millions on ordering and count-control.
I've built, and managed the largest video wall installation in Africa, together with European companies.
I've facilitated in-house technical students to ensure their professional service ability.
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