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Work Background
AccentureInside Sales Account Senior Analyst
Feb. 2024Sofia, Sofia City, BulgariaHandling Microsoft Solutions Conversations and guiding customers to make decisions on Microsoft technologies. Within Operations, bringing clients the right combination of trusted technical and innovative technology, powered by data and insights.Taking a modern approach by harnessing the power of rich data, innovative technology, and advanced AI.
VA Consultancy LtdFounder
Mar. 2023Sofia City, BulgariaFirm assessing how organizations are performing and help them improve their processes and systems. conduct research and analysis in order to come up with solutions to business problems and help to introduce these solutions to businesses and their clients.
VA BettingProduct Owner
Feb. 2023 - Feb. 2024VA Betting is a company specialising in providing football betting odds solutions using official historical data. The company working to an Agile method. I oversaw server migrations which led to promote me as the infrastructure team’s product owner/project manager.
During VA Betting's creation, I was the Product and Delivery Manager responsible for architecture and infrastructure team. I led planning, backlog management, and translated business needs into user stories. I coordinated cross-functional teams, enabling an early sports betting platform launch two months ahead of schedule. Additionally, I successfully managed data migrations, leading to becoming the product owner for VA Betting's infrastructure team.
Poseidon marine - Bulgarian marine parts ltdSenior Business Process Management Consultant
May. 2022 - Mar. 2023Sofia, Sofia City, BulgariaI was responsible for the integration of a new digital project management process. I was slowly transitioned to be a Process analyst in the project as the software’s and CRM implemented required customizations, so that it can be aligned with the business needs of the customer. As a Business Process Management Consultant I worked with company executives to identify organizational challenges, gather and analyze the requirements elicitation, building the process roadmaps, setting up the scrum process within the project and facilitated the scrum rituals part of any agile project. develop and implement solutions.
AEK A.CSenior Performance Analyst and Scouter
Oct. 2020 - Jun. 2021Athens, Attiki, GreeceEuropean Cup Winner 2020/2021.
Direct external collaborator with coach D. Dimitroulias at AEK H.C. for the European Cup for the 2020/2021 season. As a Senior sports performance analyst and Scouter-consultant my duties were: ● Full performance analysis for Men's Team and opponents.
● Scout and analyze opponent teams ● Create KPI’s and Statistical Analysis reports ● Create Power Point and Video Presentations
● Create codes and using professional sports video analysis software’s ● Create video clips and hard copy drawing reports
● Production, editing and recording of live sport games
ATHINAIKOS H.CSenior Performance Analyst and Scouter
Oct. 2019 - Jan. 2022Athens, Attiki, GreeceAs a Senior Sports Performance Analyst and Scouter-Consultant my duties were: • Conducting analysis
• Carrying out research and data collection
• Running focus groups and facilitating workshops
• Preparing business proposals and presentations
• Identifying issues and forming hypotheses and solutions
• Leading and managing those within the team
• Liaising with the client to keep them informed of progress and to make relevant decisions
IASIS NGO & NGO NOSTOSProject Manager
Jan. 2017 - Jan. 2022Athens GreeceWorking in partnership with the United Nations High Commissioner for Refugees (UNHCR) under the program “Accommodation and services to refugees and asylum seekers in Greece". Managed successfully 36 to 44 properties, coordinating maintenances subcontractors, housing contracts, translation and mediation services to government agencies. Also, as a project manager I worked to initiate a wide-scale digital transformation for property management, refugees’ data and social services divisions. I was in charge of implementing a new project management platform, which could help them manage their project better, using Microsoft 365 platform for NGO’s. I set the required customizations to implemented in the project so that it can be aligned with the business needs, UNHCR and GDPR requirements. I build the product roadmap, setting up the scrum process and facilitated any agile part within the project. Actively participated in users’ accessibility and control into sensitive information. Preparing end-user product documentation, engaged end-users in training sessions, held additional requirements sessions pre and post launch to ensure that the product and services is relevant to the needs of the stakeholders.
SDSDEMEA Project Manager Digital Solutions for the Maritime Industry
Jan. 2016 - Dec. 2016SofiaCompany specialising in maritime software offering modules for different operations and process such as crew management, chartering, scraping, buying and selling ships or/and cargo, internal communications and others. Starting role of country development manager for Greece and Greek maritime companies, offering digital structural and software solutions which then grew to EMEA manager, supporting companies from mostly North European countries. Project was to minimised the gap between the Sales department, technical support and developers with the customers. I deployed procedures using customer relation management (CRM) and IT infrastructure, gather business requirements, fostering synergy and effective communications between the parts. Successfully implemented new workflows on how to approach, and keep engaged, the business decision makers (BDM).
Genuine Autoparts Ltd.Operation Manager - International 3P Logistic
Dec. 2014 - Dec. 2015Sofia, BulgariaCompany specialising in 3rd part logistics for B2B auto parts wanted to initiate a digital transformation for all their divisions. I was in charge of implementing and administrate CRM and IT systems. minimised the gap between the Sales department, international logistics operations and warehouse. I deployed procedures using customer relation management (CRM) and IT infrastructure, gather business requirements, fostering synergy and effective communications between the parts.
ConvergysMicrosoft CS & Technical Support, Microsoft Team Manager, Premier Support and Account Manager
Jul. 2007 - Nov. 2014BulgariaAs an account manager I had a variety of responsibilities including the implementation of team strategies that enabled effective collaboration with remote teams using Microsoft technology. Role required the use of customer relationship management software (CRM) to document customer interactions, leading performance reviews, creation of a variety of analysis reports, progress reports and intervention and improvement plan for team members.
Through our teamwork we managed to win more projects for Microsoft products and services like Xbox, MS store, Premier support and Office 365 and succeeded in expanding our business.
Applying SMART principles. S-specific, M-measurable, A-assignable, R-realistic, T-time. Using Agile methodology, Lean six sigma. Implementing team strategies, working with remote teams, using Microsoft technology, workplace diversity, management styles, mediation. Using customer relationship management software (CRM) to document customer interactions. Leading performance reviews for team members creating reports for the director making analysis for SLA’s and KPI’s. Creating intervention and improvement plans for team members suggesting new procedures to improve team’s quality performance. Resolving escalated issues. Motivating team to meet goals. Managing and reporting project progress to stakeholders. Upon our teamwork we achieved to win more projects for Microsoft products and services like Xbox, MS store, Premier support and Office 365. We succeeded to expand and keep growing our business stakeholders
BTI Hellas Regional Account Manager
Jul. 2006 - Mar. 2007Athens, Greece• In charge of credit control management, orders, billings and offers
Galaxy Net Internet Hosting companySenior Account Manager Business Development
Jan. 2005 - Oct. 2005Athens Greece• Business consultant • Internet Service,designing,hosting, dial-up,e-commerce,web promotion
• Responsible to manage our clients’accounts,contracts,credit control,billing,debts and offer web hosting, promotions and internet based business solutions depending of their needs.
• Develop new clients in HO.RE.CA business in Greek islands
European Project Leonardo da VinciProject Manager
Sep. 2000 - Oct. 2003Sofia BulgariaProject: Development training in English, German and Greek in Bulgarian vocational curricula system
• Account Management of European Funds
• Develop and execute project targets
• Schedule partners meetings
• Handled presentation and project timetable
• Tight collaboration with all partners involved into the project
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