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Work Background
Randstad SourcerightProject Manager-Scrum Master
May. 2022Atlanta, Georgia, United StatesAs a contractor to Eviden: Facilitate daily scrum sessions and track velocity to ensure team sustainability. Manage Scrum development teams, overseeing internal application implementation and feature enhancement. Conduct planning meetings for upcoming Sprints and organize work bandwidth for multiple teams. Hold retrospectives to evaluate performance and strategize future improvements. Compile resource allocation and forecasting information, ensuring optimal utilization. Facilitate flow of essential information among team members and external vendors/partners. Report milestone achievements and team progress to upper management. Operate team using Agile principles and methodologies.
Randstad SourcerightProject Manager
Apr. 2018 - Oct. 2022Alpharetta, GeorgiaAs a contractor to Siemens AG: APRIL 2018 – MAY 2022
Collaborated with global project managers to maintain communication throughout projects. Determined best way methodology for each project completion, whether that be Waterfall, Agile, Kanban, or a hybrid of multiple disciplines. Compiled resource allocation and forecasting data, ensuring efficient project execution. Managed flow of essential information among team members and external partners. Created and updated quality management reports and agreements to ensure project standards. Developed user-friendly dashboard applications for project updates to upper management. Analyzed project risks, formulated mitigation strategies, and managed project demands from inception to fulfillment. Generated instructional materials and training curriculum for onboarding new employees. Produced marketing materials to influence user engagement toward project goals.
New Cyber SourceBusiness Development/Project Manager
Nov. 2017 - Mar. 2018Cumming, GeorgiaEstablished procurement processes and procedures for new company. Negotiated pricing for product with vendors to secure the best pricing for both the company and the customer. Registered opportunities with vendors to receive special pricing for projects. Worked tirelessly to maintain the most professional attitude within the company and represent them to partners at trade-shows and partner events. Managed team of inside sales reps that preformed cold-calling duties to generate business. Provided daily routines for employees and tasks to accomplish. Helped to motivate staff to do well and succeed. Trained new employees on company values and procedures. Created marketing campaigns to work in tandem with sales calling efforts. Implemented new CRM system into company to help coordinate sales efforts. Troubleshot problems with vendors to maintain and assist in transition of CRM system for employees.
Walker & Associates, Inc.Channel Accounts Manager - Eastern US
Sep. 2012 - Nov. 2016Alpharetta, GAIn a new department, help to develop the channel sales division to increase profits and partnerships, opening new doors for revenue. Tasked with partner retention and building relationships, along with assisting partners with product quotes, product knowledge, orders and resolving customer issues. Also I strive to recruit quality partner and train them on sales procedures, product features, and market sales strategies. Keep partners up to date on latest campaigns and sales opportunities to increase their revenue. Track sales from forecast to order fulfillment to achieve highest level of sales. Consistently attain high percentage of quote to close rate.
LoveLocke EventsWedding Planner and Coordinator
Aug. 2010Cumming, Georgia, United StatesRun the day-to-day operations of the business. Meet with clients to determine budget, scale, event type and timeline. Manage the expectations of the clients for their event. Travel to venues with clients to determine best fit and optimization of space. Arrange vendors for clients for their events. Coordinated all activities during the day of the event to so the client does not need to. Use Waterfall methodology to plan each event.
NetSupportChannel Sales/Implementation Manager
Apr. 2007 - Sep. 2012Alpharetta, Georgia, United StatesResponsible for developing the channel sales division to increase profits and partnerships. Created sales and marketing materials in multiple media forms, including ads, emailers, program brochures, and direct mail flyers. Tasked with maintaining partner relationships along with assisting partners to resolve customer issues. Recruited and trained new partners on sales procedures, product features, and market sales strategies. Track sales on forecasts to ensure order completion to increase company revenue. Generate product presentation that would appeal to multiple markets with diverse audiences. Continuously proven track record of 25% profit growth for three consecutive years.
Increased the profits of the LATAM region by 30% over two years.
Received recognition as the “Highest Sales Division” two years in a row.
Increased the number of active partners by 30% year after year.
Apple ComputersCorporate Customer Relations Rep
Jan. 2006 - Oct. 2006Austin, Texas AreaCharged with investigating allegations of customers to address issues. Issued decisions on behalf of the CEO of Apple to satisfy and retain the customer. Responsible for compromising with the customer while maintaining company policy and interests. Created operational plans to exceed the customer’s expectations of service. Tasked with training new employees and provide mentorship. Within six month of exceptional work, assigned as a mentor for new employees. Awarded for the highest satisfaction ratings provided by customers within first six months.
Received Manager Award for adding the most new procedures to the SOP handbook in one quarter.
Wells Fargo BankLead Teller/Sales Associate
Aug. 2003 - Sep. 2005Austin, Texas Area
Dell Computer CorporationInside Sales/Email Support
Oct. 2002 - Jul. 2003Austin, Texas Area
Jcpenney Co IncRetail/Supply Chain Accountant
Aug. 2001 - Sep. 2002Greater Salt Lake City Area
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