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Work Background
Sonder Inc.Concierge
Oct. 2021Manage phone, messaging, and email interactions with guests across over 130 properties globally, ensuring efficient communication. Achieve an average of 95% accuracy in interactions while handling four engagements per hour. Maintain consistently high customer feedback performance for a sustained period, contributing to above-average sales results.
AnywhereWorksService Representative
Dec. 2020 - Sep. 2021Managed over 1,000 accounts, efficiently handling 30-50 incoming calls daily from customers, clients, and patients. Achieved an average of 90% in call quality evaluations, reflecting strong communication and problem-solving skills. Consistently maintained high levels of customer satisfaction, ensuring positive client and patient interactions.
TOMS ShoesCustomer Service Representative
Aug. 2020 - Nov. 2020Ensured over 95% accuracy in call handling, contributing to enhanced customer satisfaction and retention. Improved sales outcomes by applying effective sales and customer service strategies, while maintaining high accuracy in order invoicing, shipping, and processing.
CertaPet/Honest PawsSales Administrative Assistant
May. 2018 - Nov. 2020Enhanced internal communication and operational efficiency by supporting the B2B sales team with order processing and shipment tracking. Delivered exceptional customer service by guiding clients through the ESA letter application and Licensed Mental Health provider interview process via phone and email. Streamlined communication channels to facilitate better coordination between teams, resulting in improved service delivery.
Alight SolutionsCustomer Service Representative
Aug. 2017 - Mar. 2018Provided comprehensive phone and email support, facilitating communication between patients and licensed healthcare professionals while adhering to HIPAA guidelines. Managed patient follow-up and account maintenance using platforms such as Zendesk, Microsoft Word, Excel, and Adobe Acrobat.
Group Services IncSales Agent
Jun. 2014 - Jun. 2017Managed and coordinated resort tours across six hotel locations, enhancing customer experience and operational efficiency. Achieved top 5 best seller status for three consecutive quarters, demonstrating strong sales performance and client engagement. Delivered exceptional customer service to guests and internal employees, utilizing effective communication via phone and email.
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