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Work Background
Hope Haven Inc.Director of Data and Process Management
Aug. 2020 - Oct. 2024Charlotte, North Carolina, United States
Charlotte Rescue MissionManager of Data and Outcomes
Jan. 2018 - Aug. 2020Primarily responsible for the effective use of databases across programs to define and measure successful outcomes. This position acts as an internal consultant to the other staff to help them leverage data to maximize the success of their ministries, and will work across all departments. The Manager of Data and Outcomes will use current database tools (Raiser’s Edge, Kipu, Volunteer Hub, Edmentum) and knowledge of programs and strategy to enhance reporting across the organization. This reporting will be utilized by department heads, Executive Staff members, the Board of Directors, and outside constituents.
Charlotte Rescue MissionDonor Relations & Communications Manager
Oct. 2011 - Jan. 2018Charlotte, North Carolina Area- Oversee data entry on all gifts; work closely with Accounting department to balance and post to the General Ledger in a timely manner
- Oversee the thank you and receipting process for regular gifts and major gifts, including letters, receipts, and calls
- Oversee in-house mail strategy, implementation, budgeting, and tracking
- Manage the direct mail campaign (mail and email); work closely with direct mail vendor on timing, strategy, queries,data, budget, and tracking results
- Manage online giving platform, specific giving pages, and credit card security compliance
- Provide stewardship for donors who do not meet the Major Gifts threshold (new donor bonding, donor retention, etc.)
- Ensure compliance for state solicitation registration for all states solicited
- Responsible for ensuring the accuracy and integrity of Raiser’s Edge data, including input and output; train staff and volunteers in Raiser’s Edge, and monitor compliance with SOPs
- Provide support to staff by assisting with creation of queries, mailing lists, and reports
- Recruit, train and supervise staff
- Work closely with the Director of Development and other staff to develop fundraising strategies
TrueBlue Inc.Employee Services Coordinator
Apr. 2008 - Jun. 2008Tacoma, WA- Processed new hire paperwork
- Created and maintained personnel files
- Entered all personnel change data
- Processed subpoenas, employment and wage verification for permanent employees
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