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Work Background
Anchored IntegrationsOwner & Operator
Apr. 2024Colorado Springs, Colorado, United StatesMarketing and technology agency, offering marketing services and technology consulting
Perfect Cloud SolutionsService Delivery Manager
Mar. 2023United StatesAs Service Delivery Manager, I am responsible for all service related software/products including remote monitoring and management, professional services automation, endpoint detection and response, security operations center, productivity suites, cybersecurity training, email filtering and encryption, multifactor authentication, endpoint backup for PC's, software as a service backups, and much more. I manage our team of technicians with a variety of backgrounds and purviews, focusing heavily on promoting consistent development and cross-training. I work closely with the sales team in assisting with quoting projects/services and I focus on creating/maintaining quality documentation for end users as well as internal users. - Network Management - Systems Management - Email Management and Migrations - Cyber Security Management
- Computer Support
- Technical Consulting
- Compliance
Perfect Cloud SolutionsAccount Manager and Sales Engineer
Apr. 2022 - Mar. 2023United StatesPerfect Cloud Solutions provides best in class data, voice and I.T. solutions. With a specific emphasis on working with management to cater services to improve and support existing workflows as well as to implement new systems, Perfect Cloud Solutions excels at supporting a large variety of business types and sizes. As sales engineer and account manager, I focus on implementation and maintenance for existing clients while also establishing new business opportunities.
Perfect Cloud SolutionsSenior Network Administrator
Apr. 2021 - Apr. 2022United StatesAs senior network administrator I supported clients as their IT partner, handling all IT functions with remote and onsite support, attending regular meetings for reviewing IT/cybersecurity plans, and assisting in major IT projects. During my time as senior network administrator I assisted in large scale email migrations, deployment of several different new cybersecurity tools on a large scale, employee onboarding/offboarding, maintaining highly complex IT environments with multiple app servers using remote desktop protocol sessions for users and interconnected software. Towards the end of my tenure in this role I learned how to run email migrations and completed several successful large scale migrations.
StratusIQField Technician
Jul. 2020 - May. 2021Colorado Springs, Colorado, United StatesStratusIQ is the largest fiber internet provider in El Paso County, Colorado Springs. I Installed business and residential fiber, hybrid fiber-coaxal (HFC), and digital subscriber line (DSL) internet. In addition, I installed box-top television service over fiber and HFC, analog telephone service, and voice over internet protocol phone service. In my time there I completed well over 200 residential installs, playing a pivotal role in building the network during a large expansion into the Latigo and Black Forest Reserve areas as a part of a Department of Regulatory Agencies (DORA) Broadband Grant. I also worked a special project converting optical network terminals (ONT's) and optical line terminals (OLT's) which upgraded equipment for hundreds of homes.
The9thFloorConference Center Manager
Jul. 2015 - Oct. 2015Colorado, United StatesThe9thFloor offers office suites, meeting rooms, conference rooms, virtual assistant, co-working, virtual office and much more, located in the Plaza of the Rockies in downtown Colorado Springs. During my time there, I assisted in achieving marketing goals through a name change transition. I built a website, managed social media posts, assisted in internet marketing, photography, and ad creation. I also made progress on upgrading the conference room with audio/visual equipment for events.
Pikes Peak Printing, Duplicator Solutions, Western DuplicatingOperations Manager
Jan. 2015 - Aug. 2020Colorado Springs, Colorado, United StatesPikes Peak Printing provided managed print services for businesses and schools. I supported hundreds of printers, copiers, and duplicators over the greater Colorado Springs area. This included technical support, connectivity, maintenance, device upgrades, supplies management, and remote monitoring. We supported not only the printer, but also the computers and mobile devices, including software applications. I particularly excelled in asset selections for workflow and cost efficiencies and providing thorough and rapid support, boosting customer satisfaction. In addition to my formal role managing service and support for Pikes Peak Printing, I worked on the administrative side of the business with warehouse management, shipping and receiving, inventory reports, stocking, purchase orders, invoicing, support for sales, and leading the marketing operations.
Anchored IntegrationsOwner and Operator
Dec. 2012 - Jan. 2016Colorado, United StatesAnchored Integrations was my own marketing business which was primarily focused on creating websites for a variety of purposes as well as logo design, ad design, internet marketing and related services. I provided a new venue for attracting audiences which boosted awareness for businesses, bands, comedians, and artists across Colorado. Additionally, I provided marketing consulting and strategy to assist clients in achieving business and marketing goals.
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