Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Premier One TravelOperations Project Manager
Apr. 2022Atlanta Metropolitan Area- Spearheaded the optimization of backend systems, automation, and procedures through strategic planning and logistical analysis, resulting in increased efficiency and a reduction in errors. - Led successful end-to-end project creation, implementation, and management of all business operations including client services and marketing, resulting in improved efficiency, productivity, and quality within the first 3 months. - Developed and sustained partnerships to foster collaboration, and implemented monthly audits and training company-wide to ensure compliance and quality control.
NielsenIQParticipant Recruiter
Jun. 2021 - Jul. 2022Atlanta, Georgia, United States- Excelled in identifying and attracting top talent to achieve organizational goals. - Managed specialized research studies, navigating a database of over 3,000 applicants to fulfill long-term recruitment and inclusion goals. - Successfully implemented consistent outreach methods that resulted in a 30% increase in active participation. - Expanded project reach by establishing key community partnerships, which increased on-time close rates by 25%.
Nielsen NeuroFocusParticipant Recruiter
Apr. 2019 - Sep. 2020Greater Atlanta Area- Implemented process improvements that resulted in a 25% reduction in no-show rates, leading to an increase in monthly KPI metric scores. - Overhauled the company procedure manual to ensure compliance with industry standards and enhance organizational performance.
Nielsen NeuroFocusExecutive Assistant & Recruiting Coordinator
Mar. 2018 - Apr. 2019Greater Atlanta Area• Managed sensitive information with discretion while providing administrative support to executive teams. • Coordinated logistics for conferences and seminars, including travel arrangements and venue reservations. • Reviewed referral candidates and contacted qualified individuals to request applications. • Developed and maintained positive customer relationships through effective communication.
The Curvy FashionistaDigital Content Manager and Executive Assistant
Oct. 2017 - Oct. 2018Decatur, GA• Managed personal and customer-facing mailboxes, calendar, and budget for CEO • Interfaced with vendors, venues, and sponsors in planning annual events with over 500 attendees and personnel Monitored social media accounts for questions and feedback to provide an exceptional experience for their customers. • Developed and implemented strategic, social media marketing plan. • Aligned all visual design and brand messaging elements to ensure consistency across digital advertising and marketing platforms. • Defined and established goals to overcome identified business challenges related to customer retention, brand awareness, sales, online presence or reputation, and visitor traffic. • Collaborated with Editor-in-Chief to establish lifestyle, entertainment and fashion content for TheCurvyFashionista.com publication. • Oversaw all facets of staffing objectives, including training and daily supervision of 10 remote employees.
The Curvy FashionistaManaging Editor
Oct. 2016 - Mar. 2018Greater Atlanta AreaCollaborated with editor in chief to determine issues’ content and topics, create and manage editorial calendars Plan assignments and enforce deadlines (for writers, photographers, designers etc.) Evaluate finalized copy for compliance with policies, style and tone Attend events on behalf of the company or editor in chief Manage the blog community by moderating and responding to comments
Howell Designs Studio LLCOperations Manager
Dec. 2015Greater Atlanta Area- Built and maintained complex schedules and workflows for a full-service media production company, ensuring the on-time and high-quality delivery of commercial and personal branding projects. - Oversaw all stages of contract management, expense and budget tracking, travel coordination, and project planning. - Established a new client onboarding process and implemented additional client experience improvements, resulting in increased conversion rates from 50% to 95% and helping the organization achieve their first six figures in annual revenue. - Spearheaded marketing and audience engagement strategies, driving consistent growth and improving brand visibility.
Assurant Specialty PropertyOperations Specialist
Jul. 2013 - Apr. 2017Atlanta, Georgia• Supported department operations managers in managing operational workflow. • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout the organization. • Fostered relationships with customers to expand customer base and enhance loyalty and retention. • Provided customer service for Chase Bank in inbound and outbound call center. Manage and work client mailboxes within established guidelines recognizing urgent issues that should be worked within 24 hours Research and analyze exception items received through reports, task, Account Executives, outsourcing centers and client correspondences Assist technical writer in producing, updating, maintaining, editing, writing and/or rewriting procedures in a clear and concise style Handle customer service calls from the client; outsourcing centers and other internal departments Lead projects by gathering and analyzing data to achieve results Participate in conference calls with the client, internal departments and outsourcing centers to work on process improvements, project implementations, or resolution of complex issues. Assist in training new hires and existing employees Lead the creation and review of procedures and troubleshoot system problems Provide subject matter expertise when assisting team members, clients, and management Workflow planning and prioritization
Assurant Specialty PropertyHazard Operations LPI Specialists
Jan. 2012 - Jul. 2013Greater Atlanta AreaAnswered an average of 45 calls per day addressing customer concerns, solving problems and educating customers in regards to hazard insurance and loss draft claims Assist processing department in updating accounts and making payments Worked on LPI and OCWEN projects updating and obtaining account information Compile adherence scores and averages to track and encourage team improvement Assist manager by organizing lists for time adjustments, team activities, and other issues the team may have Mentor new team members during transition from nesting to production Produce, design, and present training manuals for new hires
Premier Travel One
Intch is a Professional Networking App for the Future of WorkSee more people like Jasmine on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1539459 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
15
Project Manager, Consultant
464861 people
22
Data Entry
15
Production Assistant
15
Operations and project manager