Tony Machosky - Technical Writer/Editor,

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Work Background

GlytecLead Technical Writer

Oct. 2012 - Dec. 2023Greenville, South Carolina, United StatesLed technical writing team that developed and maintained documentation for company's software product, an FDA-regulated Class II medical device. Documented product requirements, risk analysis, end-user tasks, design and testing traceability, system requirements, analytics tools, and internal and customer-facing release notes. Developed and maintained team style guide, training materials, and work instructions. Hired, onboarded, and trained other team members; tracked and and evaluated their job performance and career development.

GlytecTechnical Writer (consultant through Find Great People)

May. 2012 - Oct. 2012Greenville, South Carolina, United StatesTechnical writing consultant working on both internal and external software documentation for Glytec, a medical device company in the healthcare industry.

Chemical Abstracts ServiceMarketing Communications Specialist

Jan. 2009 - May. 2012Columbus, Ohio, United StatesResponsible for monitoring CAS’ public reputation online and through social media, and creating external and internal messaging to support that reputation. Responsibilities included: • Writing and editing executive presentations delivered at internal and industry-wide events • Monitoring and reporting on company’s online presence communicated through industry listservs and other social media; representing CAS as company spokesperson on listservs • Editing company internal newsletter, NewsCASter • Copy-editing and proofreading for marketing communications materials including product literature, press releases, industry reports and white papers • Copywriting for software product documents, including “how to” guides, database summary sheets, online help, and online product news messages • Providing direction and clarification to Marketing Communications team members to ensure accurate and consistent product messaging • Collaborating with product managers regarding user interface design and development

Chemical Abstracts ServiceOnline Help Developer (contract through Tarigma Corp.)

Nov. 2005 - Nov. 2008Columbus, Ohio, United StatesConsultant overseeing creation and maintenance of online help for multiple CAS software products. Responsibilities included: • Reviewing business requirements, use cases, user interface (UI) specifications, and design sketches to identify product objectives, features, limitations, and detailed functioning • Using and testing products to confirm requirements, evaluate products and customer experience, and build a foundation for discussions with subject matter experts (SMEs) • Interviewing SMEs in requirements analysis, software development, quality assurance and customer support to fill in gaps in understanding of product functioning and background • Writing help topics explaining software functions, subject matter concepts, and related user tasks • Coordinating with Marketing department on stylistic standards for product description and end-user writing • Troubleshooting issues with Help output, including delivery through various browsers

Sterling CommerceSenior Technical Writer and Editor

Jan. 1995 - Dec. 2005Dublin, Ohio, United StatesSenior technical writer responsible for creating internal documentation describing ecommerce software implementations built by Outsourcing team. Responsibilities included: • Working with Outsourcing implementation specialists and project managers to define project requirements in preliminary project documents • Interviewing subject matter experts in development and support to identify key details about document processing, communications, and hosted platforms • Developing detailed data flow diagrams (in Visio) showing document handling and translation steps, delivery points, and schedules • Coordinating with other writers responsible for platform documentation • Orienting other staff and contract writers to Outsourcing area so that they could help produce documentation as needed • Update documentation to reflect post-production changes to implementation • Applying Information Mapping principles and using FrameMaker to produce all documentation Editor responsible for reviewing all types and sizes of hardcopy and online documentation, from individual help topics and one-page quick reference cards to a 700-page adapter guide. Responsibilities included: • Providing recommendations for revisions to writers in person, on marked-up hardcopy and in online format (e.g., annotations embedded in softcopy files) • Providing input to documentation managers on quality of writing performance by group writers • Maintaining consistency within 1,500-page documentation set produced by six technical writers • Verifying documentation against product software • Writing documents including installation and configuration guides, release notes, and user guides in FrameMaker • Collaborating with another editor to develop and issue a company style guide for documentation

LegentDocumentation Manager

Aug. 1993 - Aug. 1995Worthington, Ohio, United StatesProject lead supervising a group of three technical writers. Hired writers for group, assigned writers to projects, and tracked and evaluated performance relative to project plans and deadlines. Worked with managers of development and support groups to determine project priorities.

Goal Systems/LegentEditor and Technical Writer

Mar. 1988 - Jul. 1993Worthington, Ohio, United StatesEditor responsible for reviewing software documentation written by technical writers. Collaborated with editors from two divisions to produce a company style guide. Technical writer responsible for writing software documentation for computer-based training and mainframe monitoring and scheduling products. Used Waterloo SCRIPT and MS Word to document installation, configuration, administration, troubleshooting, and end-user operations. Used EBT DynaText to produce online documentation derived from print documentation written in Word. Promoted from associate through senior technical writer levels before being promoted to group editor.

AT&TCourseware Writer

Jun. 1986 - Feb. 1988Dublin, Ohio, United StatesCopywriter responsible for writing instructional materials used to deliver technical training to AT&T employees using UNIX-based text processing (vi editor, nroff, troff). Worked directly with course instructors and other subject matter experts. Courseware written included System 75 digital switch and curriculum testing for senior technicians.

The Ohio State UniversityTeaching Assistant

Sep. 1981 - May. 1986Columbus, Ohio, United StatesCollege-level instructor responsible for the design and teaching of introductory-level writing and literature courses. Supervised writing instruction for more than 500 college students.

University of Illinois Urbana-ChampaignTeaching Assistant

Sep. 1977 - May. 1980Urbana, Illinois, United StatesCollege-level instructor responsible for the design and teaching of an introductory-level writing course. Supervised writing instruction for more than 100 college students. Courses taught included: • Introduction to English Composition