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Work Background
AllstateSenior UX Generalist
May. 2021Remote
Blu Pagoda LLCDigital Product Consultant
Jul. 2019 - Apr. 2021Remote
FreelanceFreelance Digital UX Consultant
Jun. 2019Greater Chicago AreaDigital UX Consultant | Elevating User Experiences Across Every Touchpoint I help organizations create seamless, impactful digital experiences by crafting user-centered strategies that simplify, consolidate, and enhance every touchpoint of the user journey. By focusing on user needs and aligning them with business goals, I work to transform complex digital environments into intuitive, engaging, and memorable experiences. With expertise in design, development, customer experience, and stakeholder management, I take a holistic approach to UX that spans across platforms and interactions. Whether optimizing existing digital products, designing new experiences, or leading cross-functional teams, I deliver end-to-end solutions that drive measurable results and ensure long-term user satisfaction.
Regions BankSr Interaction & UX Designer
May. 2016 - Jun. 2019Remote* Wireframed the flow and interactions for a responsive version of the Online Banking Enrollment application.
* Prototyped and developed the responsive version of the Online Banking Enrollment application.
* Developed a mobile hybrid prototype with native app-like interactions using HTML/CSS/JS to demonstrate that an app-like experience can be achieved on the web and to show the power of “one codebase to rule them all.”
* In the process of helping create a sub-team within UX that focuses on innovation and future projects, using Lean UX methods.
* Helped design, create, and implement a component-based design system that borrows ideas from React and Bootstrap.
* Helped create a Node.js build system using Gulp, with plugins for our chosen technology stack — Less CSS, Pug, concatenaters, beautifiers, etc.
* Built an SVG sprite generator with Node.js that creates a sprite file from a folder of SVG files. The sprite file can then be included as an inline SVG, for improved efficiency.
* Wrote an accessibility web crawler using Node.js NPMs that crawls a specified site depth and issues accessibility reports for each crawled page.
Charles SchwabSenior Interaction Designer & UX Prototyper
Oct. 2010 - May. 2016Chicago, IL* Developed and maintained various prototypes conveying design and interaction for Schwab's redesigned responsive header and navigation system.
* Assisted with defining the design and interactions of redesigned header and navigation system.
* Wireframed various interfaces for different areas of Schwab's robo-trading platform, including beneficiaries, instant external account linking, file uploading, and tax documents.
* Brainstormed and wireframed ideas and interfaces for a monetary goal-tracking application.
* Designed and helped implement a modular HTML and CSS framework to standardize the front end code and site design, establishing a common code baseline across all pages of the site.
* Designed the front end solution and user experience for a customer notification system, with the project winning the Innovation Team of the Year award.
* Created HTML, CSS, JavaScript, and CSS3 interactions for a trading inspiration application called Idea Hub.
* Developed jQuery function that translates an HTML table into an interactive infographic displaying customers' trading patterns.
* Integrated HighCharts into the Quote Detail page, replacing a static chart image.
* Wrote HTML, CSS, and jQuery for most trafficked page within the site (Account Positions page).
Improved efficiency and reduced loading time of Account Positions page with semantic HTML, CSS3, and streamlined JavaScript.
Info.comLead Web Designer and Developer
Jan. 2008 - Oct. 2010* Designed and developed an information-heavy website focused on displaying and manipulating data in a user-centered and intuitive way.
* Created search engine optimized websites integrating superior user experience and click-through advertisements that rank on top search engines and earn ad revenue.
* Established versatile CSS website template for rapid website creation and development.
Computing Technology SolutionsGraphic Designer / Interaction Developer
Jan. 2007 - Dec. 2007* Designer, Art Director and Interactive Developer for e-commerce consulting firm.
* Challenged with creating many innovative design concepts for client projects.
* Communicated regularly with clients on design decisions, development, and production.
Northrop GrummanSoftware Engineer
Jan. 2001 - Dec. 2006* Embedded Software Engineer for Fortune 500 defense contractor.
* Wrote software for F-15 and F-16 fighter jets.
* Established as lead engineer for a specific function of a missile jamming system.
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