Amy Ross

Learning and Development Professional

Sales & BizDevCustomer Support RepresentativeMarketingEducationCall CenterContent ManagerSoft Skills TrainerCall Center TrainerCopywriterCanadaITHR🐦 DesignCustomer ServiceConsultingCommunication DesignerClient Relations SpecialistProject ManagerTraining&Development SpecialistTech SupportPresentation DesignerAssociate

Amy Ross is a proficient Learning and Development Professional with a solid track record in designing and implementing employee training programs that enhance productivity and performance. She has a deep understanding of learning theories, adult learning principles, and instructional design models. Amy's expertise lies in identifying training needs, creating tailored training programs, and evaluating the effectiveness of these programs. She has a strong ability to use various learning management systems and e-learning platforms. Amy's leadership and communication skills make her effective at collaborating with various stakeholders, including management teams and employees, to ensure that learning and development initiatives align with the organization's goals.

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Work Background

Manager of Instructional Design and Production

SILVERBACK GamesManager of Instructional Design and Production

Director of Digital Production

GS5Director of Digital Production

Feb. 2024 - Nov. 2024

Editor/Facilitator

MediaEdge CommunicationsEditor/Facilitator

Dec. 2022 - Nov. 2024Remote

Instructional Developer

GS5Instructional Developer

Oct. 2022 - Feb. 2024

Manager - Product Training and Documentation

Kognitiv CorporationManager - Product Training and Documentation

Jun. 2019 - Sep. 2022Kitchener, Canada Area

Instructional Designer

Startup in Stealth ModeInstructional Designer

Jan. 2019 - Jun. 2019Toronto, Ontario, Canada

Training Development Specialist

Electrical Safety AuthorityTraining Development Specialist

Aug. 2015 - Dec. 2018Cambridge, ON• Develop, maintain and research technical content of ESA’s technical training material, including material for technical workshops, safety awareness workshops, Code workshops, Inspector training, safety meeting presentations and conference presentations. • Design, prepare and deliver “train-the-trainer” sessions and review the scope and content of training offerings to ensure training presenters have a solid understanding of the content and learning objectives of the training material. Able to understand training needs, translating those needs into specifications, ensuring presentations incorporate adult learning principles, • Develop new technical curriculum and content and maintain ongoing responsibilities with existing training material. • The Training Development Specialist responds to training requests and inquiries in a timely manner and supports effective communication between the training function and the Regulatory, IT and legal departments.

Past President

Kitchener Ringette AssociationPast President

Jan. 2009 - Dec. 2013

Instructional Designer

BlackBerryInstructional Designer

Dec. 2007 - Aug. 20151. Develop training plans and Design Documents for technical training projects. 2. Lead content development teams by managing timelines, risks, and mitigation strategies. 3. Design training content for a wide variety of audiences, including internal and external employees and customers.

Training and Documentation Specialist

Manulife FinancialTraining and Documentation Specialist

Jan. 2003 - Dec. 2007Documented processes and delivered training to support staff on the new processes. Maintained information database.

Requests

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Personal Pitch

Training & Content Solutions

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