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Work Background
Broadview Federal Credit UnionScrum Master
Dec. 2023Colonie, New York, United States
UL SolutionsScrum Master
Mar. 2021 - Jun. 2023Latham, New York, United StatesScrum Master
ULTeam Lead/ Scrum Master
Feb. 2020 - Jun. 2023Latham, New York, United StatesTeam Lead (People Manager) for one team.
Scrum Master for two teams.
UL Information & Insights | The WercsSoftware Quality Assurance Specialist
Apr. 2014 - Jun. 2023Latham, NY-Management of Test Cases
-Automation development
-Creation of automated test cases
-Running regressions
-Review regression results
-Bug/Issue creation
-Testing of the software
- Mobile Testing of application
CommerceHubQuality Assurance Engineer
Oct. 2010 - Mar. 2014• QA Lead within agile team
• Manage and distribute work to qa team within agile team’s workload
• Track defects via programs such as JIRA
• Part of an Agile software development team to create new and update existing features for our web application
• Experience with developing test plans, test execution and test results analyses
• Adept at using both manual and automated testing tools to troubleshoot systems
• Experience with automated testing tools such as Selenium
• Experience in creating automated Test Cases in Groovy Experience in creating automated Test Cases in Geb
• Proficient in functional, regression, browser compatibility and performance testing
• Liaise with developers, business analysts, and user representatives in application design and document reviews.
• Maintain and update documentation
• Experience with file transfer protocols including standard FTP, SFTP, AS/2
Commerce TechnologiesCustomer Support Coordinator
Aug. 2008 - Oct. 2010• Provided technical assistance to vendors and retailers over the phone and email communication
about inquiries related to the web site and data files that are transmitted between Commerce
Technologies and its partners
• Sent outbound communication to suppliers regarding file or communication failures
• Tracked and monitored client facing issues using ticketing software
• Covered after-hours support on a monthly basis
CommerceHubVendor Support Specialist
Jan. 2008 - Apr. 2010
Girl Scouts of Northeastern New YorkPublications & Materials Assistant
Aug. 2007 - May. 2008• Provided administrative support to the development and delivery team for education programs
• Prepared materials to be presented to volunteers, girls and other mentor communities
• Assisted with the preparation of materials for training/learning events, destination and
girl activities and conferences; mailed informational materials
• Assisted with the coordination of printed materials including newsletters and publications
• Maintained the GSNENY website with current and updated information as well as
supported the transition of the website from one host to another
• Maintained E-Mail database of volunteers for distribution of monthly newsletter and email blasts
• Prepared content, photos and layout of the 2008 Summer Camp Brochure for print and web
publication
Tribune Media ServicesChannel Lineup Editor
Sep. 2006 - Aug. 2007• Coordinated monthly contact to cable company representatives from around the United States
• Gathered and maintained data with company programs; responsible for troubleshooting customer
issues
• Printed monthly reports and maintained files of all department documents
Glens Falls HospitalHelp Desk Support Specialist
Jun. 2004 - Aug. 2006· Created and maintained standard operating procedures for troubleshooting technical issues · Responsible for creation and maintenance of filing system for user account documents · Utilized company ticket program to document projects and customer calls · Troubleshot technical issues and provided first level support
· Set up and troubleshot use of AV equipment, computer equipment, printers, copiers, phones and fax machines · Maintained nightly run reports and backups of servers · Responsible for data entry of medical billing
of Information ServicesTeacher's Aide/ Web Designer/ Technical Support
Aug. 1997 - Jun. 2003· Supervised classrooms; worked with children one-on-one; supervised students with disabilities
· Designed and maintained the school's website
· Aided and resolved technical support issues of school employees
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