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Work Background
Prestige CateringCatering Operations Manager
Jan. 2025Qatar-Menu Planing and development -Staff training and development -Budget managment -food safety regulations -Manage Catering budjet -Staff Managment -Arrange food tasting -Food and beverage cost control -Maintaining the inventory
Professional chefs consultancyOperations Manager
Jan. 2025Doha, QatarEnsures smooth business operations by optimizing processes, reducing costs, improving efficiency, and enhancing customer satisfaction.
Eddy's Hospitality GroupOperations Manager
Jan. 2023 - Dec. 2024Beirut Governorate, Lebanon- Auditing daily financial reports plus adding restrictions for the needed issues (advances, voids, refunds and closing system cash in the branches) - Update cost control system with the auditor (programming summary and re-costing), plus implementing daily and monthly stock count system with variances - Renovate central kitchen and warehouse followed by proper segregation and new strategies to make the flow of work easier - Setup new HR, customer service, and quality control system, in addition for full operations manuals - Lead 8 branches of 160 employee - Pre-opening manager for new concept named “Saj Nation”
Spiced and SlicedArea Manager
Jan. 2020 - Dec. 2021Beirut Governorate, Lebanon- Oversee the day-to-day operations of a specific region or area Develop and execute strategies to meet sales targets and increase profitability - Manage a team of employees, providing guidance, coaching, and training as needed - Build relationships with key stakeholders, including customers, suppliers, and internal teams - Analyze data and develop reports to identify areas for improvement and opportunities for growth - Manage budgets, monitor expenses, and ensure compliance with company policies and procedures - Collaborate with other departments and teams to ensure cross functional alignment and successful implementation of projects
Spiced and SlicedBranch Manager
Jan. 2019 - Dec. 2020Beirut Governorate, Lebanon- Develop and implement strategies to increase sales and profitability of the branch - Ensure compliance with company policies, procedures, and regulations - Provide excellent customer service and manage customer complaints - Manage and motivate a team of employees to achieve their goals and objectives - Hire, train, and develop employees to ensure they are contributing to the success of the branch - Monitor and analyze financial and operational performance of the branch
Spiced and SlicedSupervisor
Jan. 2018 - Dec. 2019Beirut Governorate, Lebanon
Malak Al TawoukSupervisor
Jan. 2017 - Dec. 2018Beirut Governorate, Lebanon- Hiring, training, and scheduling staff - Creating work schedules and ensuring that shifts are properly staffed - Supervising food and beverage service and ensuring that all customers are satisfied - Monitoring inventory and ordering supplies as needed - Managing budgets and controlling costs - Ensuring that food and beverage service meets all health and safety regulations - Handling customer complaints and resolving issues in a timely manner - Developing and implementing new policies and procedures to improve efficiency and customer satisfaction
Malak Al TawoukCashier
Jan. 2015 - Dec. 2017Beirut Governorate, Lebanon
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