WalkWater TechnologiesApplication Support Engineer at Google
Sep. 2016 - Jul. 2017San Jose• Member of Google's Streaming Video and Dynamic Ad Insertion (DAI) Vendor Support Team.
• Monitoring, reporting, and troubleshooting for live event support. • Provided HLS live streaming support using mDialog, DoubleClick For Publishers (DFP), Dynamic Ad Insertion, Ad Tag Creation, Google Analytics, VAST and VMAP.
• Troubleshooting video stream and ad insertion issues using Charles Proxy, WireShark and WebSpy. • Troubleshooting and analysis for Roku, Xbox, AppleTV, FireTV, iPad, Surface, and Android tablets. • Testing and support for new releases of apps for Roku, Xbox, AppleTV, FireTV, iPad, Surface, Android tablets, and Chromecast. • Provided detailed bug reports for issues found during live streaming events, both on-demand and live/linear.