BlackbaudSr. Manager of Professional Services/Portfolio Lead
Nov. 2021 - Mar. 2022Austin, Texas, United States• Strategic Portfolio Management: Oversaw a $7M enterprise portfolio of non-profits, developing and implementing services methodologies and strategic initiatives. Led the annual delivery of over 35,000 hours by a matrixed team, significantly exceeding KPIs for billable utilization and forecast accuracy. • Operational Excellence in Professional Services: Directed a team of 10-15 cross-functional resources, driving operational improvements and efficiency. Managed resource planning and strategic hiring, aligning team capabilities with customer needs and business goals, thereby enhancing customer satisfaction and service delivery. • GTM Strategy Integration: Actively participated in Blackbaud’s Arts & Cultural Executive Leadership team, shaping GTM strategies, sales enablement, and long-term planning. Ensured alignment of professional services with overall business objectives and vertical priorities, promoting seamless integration and consistency across service offerings. • Vendor Relationship and Budget Management: Managed relationships with U.S. and Indian development partners, optimizing vendor contributions to maintain project timelines and quality. Administered procurement and budget, effectively controlling costs while scaling service capabilities. • Innovative Service Model Development: Pioneered the delivery and staffing model for Blackbaud Peer-to-Peer Fundraising powered by JustGiving. The model facilitated rapid scaling, enabling implementation of over 60 customer setups per month, thus maximizing efficiency and throughput without additional headcount.