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Work Background
Bank of AmericaRegional Protective Services Manager/Vice President
May. 2024San Leandro, California, United StatesStrategic Security Oversight: Leading the strategic direction of protective services within the region, I develop and implement robust security policies, procedures, and protocols tailored to the unique needs of each location. By aligning security initiatives with regional and corporate objectives, I contribute to the overall success and sustainability of Bank of America's operations. Risk Management Expertise: Conducting thorough risk assessments and security audits, I identify vulnerabilities and assess potential threats to our organization. Through meticulous analysis and proactive mitigation strategies, I mitigate risks effectively, minimizing exposure and ensuring the continuity of our business operations. Team Leadership and Development: Managing a dedicated team of security professionals, I foster a culture of excellence, collaboration, and continuous improvement. From recruitment and training to performance management, I prioritize the development and empowerment of our team members, enabling them to excel in their roles and contribute to our collective success. Technology Integration and Optimization: Overseeing the deployment and optimization of state-of-the-art security technologies and systems, including CCTV, access control, and alarm systems, I enhance the effectiveness and efficiency of our security infrastructure. By leveraging innovative solutions, we bolster our ability to detect, deter, and respond to security threats promptly and effectively. Incident Response and Collaboration: Vigilantly monitoring security incidents and investigations, I ensure swift and effective resolution, minimizing impact and disruption to our operations. By maintaining strong relationships with law enforcement agencies, government officials, and industry partners, I facilitate collaboration and information sharing, enabling proactive responses to emerging threats.
Security Industry SpecialistsProtective Services Operations Center Supervisor
Oct. 2016 - Apr. 2024Fremont, California, United StatesDirected and supervised a multifaceted global protective services operation for Meta, overseeing teams across various regions worldwide. Produced leaders and trainers within the organization, cultivating a cadre of elite professionals equipped with advanced security protocols and industry best practices.
Spearheaded comprehensive training initiatives to empower team members with specialized expertise, fostering a culture of continuous learning and development. Produced bespoke risk assessment reports for C-Suite Executives, evaluating potential threats to their personal safety, residences, and travel itineraries, with a primary focus on protecting an executive widely recognized as one of the most targeted individuals in the world. Acted as a pivotal liaison between executive leadership and frontline security personnel, orchestrating seamless communication channels and fostering a culture of collaboration and accountability.
Provided strategic guidance and support to security teams, Emergency Response Units, and external agencies, facilitating swift and effective responses to critical incidents.
Innovated and optimized security protocols through meticulous analysis of emerging threats and trends, leveraging cutting-edge technologies and intelligence-gathering methodologies. Implemented robust performance evaluation frameworks, conducting regular audits and providing targeted feedback to drive continuous improvement and maintain peak operational efficiency.
Exemplified mastery in a myriad of security systems and software platforms, including CCure, Security Desk, Perspective, Case Connect, Everbridge, and other industry-leading tools. Crafted highly detailed briefs and intelligence products, distilling complex threat analyses into actionable insights to guide decision-making at the highest levels of the organization.
US ArmySergeant
Feb. 2010 - Sep. 2016Worldwide Assignments
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