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Work Background
Three-Way Chevrolet Co.BUSINESS SYSTEMS & PROFITABILITY ANALYST/BUSINESS DEVELOPMENT MANAGER
Dec. 2013Bakersfield, California Area• Amplify business growth and development by leveraging business systems, data-driven insights, and strategies to uncover key opportunities and improve positioning within a competitive industry.
• Deliver leadership, mentorship, and support to an eight-person call center and help desk team. • Orchestrate and lead impactful initiatives from planning to delivery, including vendor relationship improvement, fixed/variable expense reduction, and other projects; reduced expenses by 10% and $120k during the first year. • Define, implement, and analyze key performance indicators (KPIs) to deepen insights into team and operational performance for leadership and stakeholders.
• Perform sales cycle analysis to capitalize on customer engagement opportunities and optimize outcomes increasing customer retention by 3%.
• Align objectives and bridge communications with the President, CFO, and department leadership to drive goal attainment and facilitate seamless business plan execution.
• Serve as a Business Systems Administrator tasked with ensuring that business systems continue to support overarching business objectives with minimal cost.
• Mitigate risks by upholding compliance with relevant rules and regulations, including FTC guidelines and GM Standards for Excellence, Mark of Excellence, and Cadillac Pinnacle program requirements.
• Produce detailed and accurate financial models, financial forecasts, and financial reports.
• Identify and address gaps in internal financial and regulatory controls and devise solutions.
• Focus on cost efficiency and optimal resource utilization while managing and allocating budgets.
Kern High School DistrictIST SUPPORT TECHNICIAN II
Sep. 2010 - Nov. 2013• Ensured the ongoing functionality of technology systems for a district with 35K+ students and 3.5K+ staff spanning 26 schools, directly contributing to the continuity of operations and communications.
• Troubleshot and resolved complex technical issues in a timely and effective manner.
• Guided and led impactful projects from planning to delivery, including implementing wireless access points to improve network connectivity and mobility as well as implementing Microsoft Systems Center Manager for streamlined OS deployment, user self-service, and security.
• Championed efforts to replace the 40-year-old legacy AS400 solution with EduPoint Synergy Student Information System (SIS), including supervising data and IST teams and facilitating user training.
• Facilitated the successful migration from PeopleSoft ERP to AS400 ERP across the district, successfully managing competing priorities and multiple projects simultaneously; interviewed and gathered requirements from stakeholders to ensure the solution adequately addressed needs.
Three-Way Chevrolet Co.IT MANAGER
Apr. 2001 - Sep. 2010• Spearheaded the selection, implementation, and adoption of the business’s entire IT infrastructure spanning five locations and 200+ end users, including establishing network access, creating centralized storage, and optimizing software and licensing to prevent gaps and discrepancies among business units.
• Advised leadership teams on IT aspects of new dealership construction to ensure proper connectivity.
• Charted the successful development of comprehensive disaster recovery and business continuity plans.
• Reviewed vendor proposals and executed sound decisions regarding contract award or termination.
• Created clear expectations, policies, and procedures for end user utilization of IT assets and software.
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