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Work Background
3ShapeSenior Support Consultant
Feb. 2024Kyiv, Ukraine- Assistance to customers around Europe in Spanish and English
- Technical support for 3Shape dental scanners and software via phone/emails/live chat.
- Software/hardware troubleshooting via remote access sessions.
- Assistance with license renewals and payment-related issues.
- Training newcomers.
- Participation in creating guides, presentations, and email templates.
3ShapeTechnical Support Representative
Oct. 2022 - Feb. 2024Kyiv, Ukraine- Assistance to customers around Europe in Spanish and English;
- Technical support on 3Shape dental scanners and software via phone/emails;
- Software/hardware troubleshooting via remote access sessions
NDALanguage evaluator
Apr. 2022- Created a Spanish language proficiency test for candidates for roles requiring knowledge of Spanish.
- Evaluation of candidates' responses to open-ended questions and tests.
- Assistance in the selection process, providing insights into candidates' language proficiency and suitability for the role.
FreelanceOnline Spanish Teacher
Mar. 2022 - Oct. 2022-Teaching Spanish according to the unique needs of Ukrainian refugees who relocated to Spain because of the war in Ukraine.
- Worked with both adults and children, adapting teaching methods to accommodate varied learning styles and age groups.
- Developed and implemented engaging lesson materials that focused on practical language skills.
CiklumCreative Analyst
Sep. 2020 - Sep. 2021- Analyzed information, extracting key details to create marketing descriptions according to the customers' requirements.
- Conducted thorough research to gather relevant data.
CiklumProofreader
May. 2019 - Sep. 2021- Proofreading of a wide range of content, including marketing materials and technical descriptions, ensuring accuracy, clarity, and adherence to established standards.
- Verified data integrity to guarantee the reliability and precision of the information presented in various documents.
TrendLine GlobalSales Manager
Jun. 2018 - Apr. 2019- Lead generation, identifying and cultivating prospective clients.
- Created and edited templates for business letters.
- Engaged in research tasks, focusing on the selection of geographical areas for future business expansion and development.
- Trained new employees within the sales department.
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