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Work Background
NSF Global Food Safety TrainingSenior Specialist Global Operations
Aug. 2022Guelph, Ontario, Canada- Implement and launch new global learner management system - Facilitate multiple integrations between brand new Website, Payment processing systems, APIs, LMS - Create PowerBI reporting to streamline reports globally
- Streamline and created global operations, processes, standards and communications - Report project status, key risks and achievements and points of escalation to senior management and key stakeholders - Trained regions on all new platforms through training sessions, SOPs, one-on-one sessions
FreelanceProject Management Specialist
Feb. 2021- international operations and learner management system implementation - International event/conference planning and logistics. - Business operations, support, implementation. - Wedding planning and day of set up and support
- Marketing guidance, strategy set up, and execution for a non-profit. - Managed and executed a fundraising event bringing in 9K profit.
- Company rebranding and website creation.
Schmooz MediaCustomer Success Manager
Nov. 2020 - Mar. 2021- Managed portfolios equaling over $35k in revenue.
- Developed scopes of work and estimates for internal and client approval, while creating client retention strategies.
- Converted 5 one-time clients to an ongoing monthly retainer.
- Maintained key relationships with clients, keeping them up to date on all projects and strategies, while managing expectations, open communication, and transparency throughout.
- Managed various team priorities to ensure work back deadlines were achieved, and accurate timelines were communicated to the client.
Lorandus Meetings & CommunicationsAssociate Program Manager
Jan. 2020 - Apr. 2020Cambridge, Ontario, Canada- Planned, coordinated, and executed all aspects of events and incentive/destination vacations for clients internationally while securing and finalizing sponsorships, registrations, and BEO’s.
- Upheld exceptional customer service and support clients.
- Prepared and reconciled budgets, prepared meeting minutes, agendas, print material, final documents, function details, work back schedules, running orders, etc.
NSF InternationalTraining Coordinator
Oct. 2018 - Nov. 2019Guelph, Ontario, Canada• Act as the lead coordinator for a large international project. Training efforts including, on-boarding, program facilitation, and liaising with global offices.
• Generate and implement innovative operating procedures to address project requirements.
• Source, negotiate, and monitor training venue and hospitality contracts across North America.
• Provide accurate accounting of project activity to the Director for invoicing.
• Plan and execute events for the Membership Program. Organize room bookings, guest speakers, catering, volunteers, AV, etc.
• Tasked with record keeping, printing and shipping course material, and updating the standard operating procedures for the Training and Education Services department.
The Foundation of Guelph General HospitalAnnual Giving, Marketing and Communications Coordinator
Dec. 2017 - Jun. 2018Guelph• Great communication skills were required in order to gather sponsorships, prize donations and to gather registrations for both the gala and tournament.
• Assisted in various events – Black Tie Bingo Gala, Fore our Hospital, Tour de Guelph, cultivation and stewardship events.
• Managed third party events, annual giving and various other programs within the Foundation.
• Drafted and executed articles, monthly eNews and social media plans and strategies.
• Creation of print and digital marketing material including, but not limited to, brochures, posters, promo videos, and various forms of signage.
Toronto Transit Commission (TTC)Long Service, Retirement and Events Specialist (Contract)
Sep. 2017 - Dec. 2017• Planning, developing, implementing and executing the annual Long Service and Retirement Dinners and programs, and participating in various other external and internal events and activities. • Meticulous attention to detail, organization and planning is required for Pensioners Dinner tasks such as: print shop - invitations, name tags, event signage and RSVP cards, collection and documentation of RSVP’s, liaison with managers, photographers, AV, catering and the venue.
• Preparing gifting and congratulations from the CEO/Executives of the TTC Long Service, Safe Worker and Pensioners program recipients.
• Substituting for other staff as required, and act as back up for filming and tours.
• Continue with previous Community Bus Customer Communications responsibilities by supporting the development of a public engagement and advertising campaign to increase ridership.
Toronto Transit Commission (TTC)Customer Communications Intern
May. 2017 - Sep. 2017• Assisted in the promotion of TTC’s Community Bus Service by supporting the development of a public engagement and advertising campaign to increase ridership.
• Coordinated and assisted at photo/video shoots for internal and external TTC projects which included interviewing and creating content for web and print based projects.
• Produced communication/event plans and created schedules and ad/event calendars.
• Worked with TTC web design and graphics/wayfinding team to create content for advertisements used for web, print, and video promotion.
• Researched and created content for TTC’s Instagram account.
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