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Work Background
HOTEL LORA Front End Lead
Jul. 2018 - Mar. 2020Stillwater, Minnesota, United States• Led a high-performing team in providing a premiere dining experience at Feller Restaurant and The Long Goodbye Bar, renowned establishments within the award-winning Lora Hotel in Stillwater, MN. Consistently generated over $2,000 in personal daily food and beverage sales, contributing to the restaurant’s reputation as a sought-after destination for locals and visitors alike.
• Onboarded and trained new hires to uphold high standards of service, food safety, and guest relations. Cross-trained within various roles to enhance team versatility and maintain smooth operations during peak hours and events.
• Collaborated with hotel staff to align guest dining experiences with occupancy levels, local events, and community engagement, creating seamless hospitality across all touchpoints.
• Coordinated upscale weddings, corporate events, and local celebrations, delivering tailored banquet services that exceeded client expectations.
• Maintained strict adherence to food safety standards and health regulations, reinforcing the restaurant’s reputation for quality and excellence.
• Delivered exceptional customer service by anticipating guest needs, addressing concerns, and fostering a welcoming and memorable environment.
• Brought over a decade of experience in the same building site from its previous restaurant iteration, seamlessly transitioning to the Feller team with in-depth institutional knowledge and expertise in luxury dining and hospitality.
• Demonstrated acute attention to detail and pattern recognition by monitoring dining trends, guest preferences, and operational flow to improve efficiency and customer satisfaction.
eXp RealtyReal Estate Consultant
Apr. 2017Minneapolis–Saint Paul, Wisconsin, United States• Guided residential real estate clients in Minnesota and Wisconsin through buying and selling properties, resulting in over $10M in annual sales each year.
• Top-producing member of the Pemberton Homes Team, leveraging exceptional negotiation and communication skills to secure offers and close contracts efficiently, often in competitive and fast-paced markets.
• Developed strong professional relationships with local and cross-country real estate professionals, mortgage brokers, inspectors, and title companies, ensuring seamless collaboration and successful transactions.
• Expertly handled complex contingency sales, aligning timelines for clients buying and selling simultaneously, while maintaining trust and peace of mind throughout the process.
• Facilitated relocations for families, managing every detail from remote property tours to coordinating with movers, creating stress-free transitions.
• Guided first-time buyers with patience and empathy, educating them on every step of the process to build confidence and informed decision-making.
• Successfully marketed and sold challenging properties, including distressed homes and unique listings, by utilizing creative strategies and problem-solving skills.
• Assisted investors in identifying high-return opportunities, conducting cost segregation analyses, and navigating the intricacies of multifamily and rental investments.
• Provided expert support for probate and estate sales, helping families through emotional and legal complexities with empathy and skill.
• Coordinated high-value luxury property transactions, delivering discretion, attention to detail, and a personalized approach to meet the unique demands of affluent clients.
• Worked seamlessly with remote and international clients, maintaining clear communication and trust to achieve successful outcomes.
• Supported seniors in downsizing or transitioning to more manageable living spaces, addressing logistical and emotional considerations with care and expertise.
eXp RealtyReal Estate Consultant
Apr. 2017
West Wind Supper ClubFront of House Manager
Apr. 2016 - Jul. 2018River Falls, Wisconsin, United States• Leveraged 15+ years of fine-dining expertise to enhance guest engagement, retention, and satisfaction at a Western Wisconsin staple.
• Recruited, trained, and managed a diverse team of 30+ front-of-house employees, tailoring training programs to develop individual strengths and ensure consistent service standards.
• Balanced business demands with employee needs by curating strategic schedules and fostering a supportive, team-oriented environment.
• Revamped wine, beer, and cocktail menus while maintaining quality and variety, but efficiently reduced order costs by 30%. Created, scheduled, and executed team-wide trainings quarterly with staff knowledge retention follow-up review sessions.
• Collaborated with internal stakeholders and River Valley Catering to execute seamless in-house and off-site events, maintaining high client satisfaction.
• Championed professionalism and employee growth, driving retention and cultivating a high-performing, cohesive team.
Minnesota Department of CorrectionsSpecial Investigations Unit
Jan. 2009 - Jan. 2010Oak Park Heights, Minnesota• Completed a one-year internship with the Special Investigations Unit at the Minnesota Department of Corrections, conducting in-depth investigations into inmate behavior, staff misconduct, and facility security to uphold safety and compliance with state regulations and DOC policies.
• Partnered with the Behavioral Health Unit to observe and analyze inmate behavior, including mental health challenges and rehabilitation needs, contributing to individualized recommendations for care and intervention strategies.
• Collaborated with Human Resources on staff investigations, addressing allegations of misconduct, workplace conflicts, and policy violations while maintaining confidentiality and professionalism.
• Conducted intelligence gathering on gang activity, contraband trafficking, and criminal behavior within facilities, identifying patterns and threats to institutional security.
• Supported senior investigators by interviewing staff and inmates, collecting evidence, and preparing detailed reports used for disciplinary actions and policy updates.
• Completed Correctional Officer field training, gaining hands-on experience in inmate supervision, facility operations, and the enforcement of safety protocols.
• Developed a nuanced understanding of human behavior and conflict resolution through close observation of inmate and staff interactions, enhancing skills in behavioral analysis and interpersonal communication.
• Worked alongside multidisciplinary teams to implement recommendations for improving safety, security, and staff-inmate relations within the facility.
• Demonstrated exceptional attention to detail, pattern recognition, and analytical skills in both investigative and operational contexts.
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Clerk @ Hazel Hawkins Memorial Hospital