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Work Background
Self EmployedProductivity, goal achievement, time management and holistic Coach
Dec. 2023Madrid, Comunidad de Madrid, España
PreplySpanish tutor
Dec. 2022Spanish teacher all levels: grammar, conversation, certificate preparation. CET, MST, PST
ConfidentialHead Of Quality
May. 2019Madrid, Comunidad de Madrid, EspañaIn my present role, I am managing the upkeep and implementation of ISO 9001, ISO 17100, and ISO 13485 principles throughout the company. My job is to exhibit strong leadership skills in executing company philosophy in establishing new offices globally, whilst aligning with company requirements, encompassing merger management, quality, and global system integration. Moreover, I establish services by crafting and revising workflows based on clients' and company's specifications. Also, I orchestrate training/mentorship programmes, monitor non-conformities and client complaints, and research/evaluate new tools for continuous improvement. Along with overseeing certification implementations, conducting internal/external audits, and monitoring teams and databases for quality compliance, I supervise the in-house translator team, ensure quality/productivity, and analyse KPIs through XTRF monitoring for effective performance management. Below listed are some of my achievements in this role:
• Exceeded stakeholders’ expectations and attained fast-track promotion from Project Manager Team Lead to Head of Quality.
• Initiated annual action plan and risk mitigation strategy by setting goals and monitoring progress for continuous improvement within the department.
• Met overall company's requirements by supervising the Quality Specialists team and co-ordinating activities.
ConfidentialProject Manager Team Lead
Dec. 2014 - Apr. 2019During this tenure, I acted as the main point of contact for customer relations to facilitate effective communication and rapport-building. Furthermore, I distributed the workload efficiently and promoted collaboration by assigning tasks among team members. Along with developing strategies and action plans with a keen focus on improvement to elevate overall performance and achieve positive outcomes, I served as deputy to the Head of the Department by performing delegated responsibilities and supporting the efficient management of departmental affairs. Moreover, I implemented Key Performance Indicators (KPIs) and monitored team performance to assess overall effectiveness. Additionally, I allocated various projects to multiple project managers based on a thorough evaluation of skills and expertise. My key success in this role is: • Ensured high-quality and punctual deliveries to customers through active monitoring for improved customer satisfaction/retention.
• Revamped quote and subsequent follow-up with a proactive approach to foster greater inspiration/engagement.
ConfidentialProject Manager
Mar. 2013 - Apr. 2019Whilst functioning as a Project Manager, I oversaw co-ordination among translation, revisors, and DTP teams for efficient collaboration and high-quality project outcomes. It is worth mentioning that I spearheaded projects from receipt of requests to client delivery across various sectors, including Pharma, Bank, EU Affairs, and IT.
Some of my key accomplishments in this role are:
• Engaged directly with national/international clients by providing customer support, resolving inquiries, following up on offers, and conducting prospective analyses.
• Analysed documents, generated quotes, and supervised the quoting process to ensure accurate and competitive proposals for effective client engagement.
NAKOMProject Manager Assistant
Oct. 2012 - Mar. 2013Translation and revision EN, FR, IT, PT> ES. Coordination, management and billing of translation projects. Contact and selection of suppliers. Layout, file preparation, budgeting, management, translation memory. Development news and updating social networks. Supervision of conference interpreting.
Fenix DirectoInsurance Agent
Oct. 2012 - Mar. 2013Madrid, Comunidad de Madrid, EspañaPolicy management.
United NationsTranslator
Jan. 2012 - Jun. 2012United NationsTranslator of UN web related to poverty, development, healthcare, armed conflicts.
United NationsProject manager/translator/reviser
Sep. 2011 - Mar. 2012UNTranslation of UN article FR> EN. Proofreading, revision, editing. Preparation of a manual of style and terminology according to UN standards.
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