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Work Background
Verizon WirelessBusiness Account Manager
Feb. 2016 - Jul. 2024Relationships to make measurable impact to productivity, safety, security, and profits for businesses.
Verizon WirelessIndirect Account Manager
Feb. 2009 - Feb. 2016Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded. Drive agents/retailers to hit sales objectives. Develop marketing plan for and participate in store grand openings and special events. Observe store personnel’s sales techniques and customer interaction, and coach employees on VZW selling strategies.
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