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Work Background
Elles Consulting, LLCBusiness Consultant
Apr. 2024As a small business owner, I wish I would have know how to separate personal credit (guarantees) from Corporate Credit. I now know how to do that and can advise on creating a robust corporate credit profile so your business will NEVER use personal credit on business finances. I am not a lender, but a business consultant. Reach out to me to learn a bit more...
CareeristQA Manual Software Tester
Mar. 2021 - Aug. 2022RemoteCareerist Internships (Mar 2021 - Aug 2022) Alto, MI (REMOTE) ● e-gree : mobile app for electronic contracts of all kinds (Mar. 2021 - May 2021 ○ Worked on test cases for mobile platform ○ Participated in weekly scrum meetings to keep up with changes and report back any bugs ○ Performed Functional and UI testing ● HIRIO - Mobile app for hiring information (May 2021 - June 2021) ○ Worked on creating test cases for testing ○ Participated in weekly scrum meetings ○ Working with teams to collaborate on software testing through SLACK ○ Performed Functional and UI testing ● MOPO Get Out and Live (Oct 2021 - July 2022) ○ Participated in weekly scrum meetings providing input with test results and new cases ○ Created test cases to share with the team and then executed ○ Reposted any bugs to JIRA ○ Followed bugs in JIRA for any outstanding regression testing
Winding Lane Kennel Alto, LLCCo-Owner
Dec. 2019Alto, Michigan, United StatesWinding Lane Kennel is a dog boarding facility. We can board up to 60 dogs at a time for short term and log term boarding. We pride ourselves in safe, friendly, clean boarding for dogs of all breeds.
Self EmployedPart 107 LIcensed sUAS Remote Pilot
Oct. 2017
Elles Insurance Agency, Inc.Principal Agent / Manager
Jan. 20015165 Kalamazoo Ave SE, Kentwood, MI 49508♦ Prioritized and tracked client meetings. Conducted needs-based analyses to determine unique requirements, developing personalized solutions to solidify sales and maintain satisfaction. ♦ Coached, trained and mentored 14 direct reports. Coordinated all payroll and human resources operations, developing standardized internal processes to ensure cohesion and maintain compliance. Taught field agent representatives in particular customer service methodologies and industry-specific best practices to promote buy-in and engagement among prospective clients. Analyzed long-term goals and performance objectives, providing continuous feedback to optimize client relations. ♦ Oversaw direct mail, cold-calling and other marketing initiatives. Developed referral-based programs to incentivize sales among previous clients. Collaborated with external marketing partners to manage SEO and overall media presence. Maintained comprehensive compliance with State Farm policies for social media management, ensuring cohesion and alignment with corporate business objectives. ♦ Proactively engaged with client base, clearly communicating values and benefits of services provided. Successfully exceeded auto policy assignments by 71%, fire policy by 58%, life policy by more than 140% and household growth by 68%. Expanded automobile policy premiums by $1MM through relationship development and individualized resolution of client needs. ♦ Received several distinctions from State Farm for achieving profitability benchmarks and other key metrics. Achieved five Legion of Honor qualifications and maintained select agent status for ten consecutive years in recognition of office management practices and compliance.
State Farm InsuranceAgency Field Specialist
Jan. 1998 - Jan. 2001Columbus, Indiana♦ Tapped by senior leadership to foster employee development and business process improvement for several locations throughout territory. Collaborated and mentored team members on various customer interaction methodologies, project planning and other KPIs. This significantly increased the number of qualified agents for Traveler and Legion of Honor statuses. ♦ Led comprehensive training seminars for up to 50 personnel. Clearly communicated instructions on utilizing QuickBooks, Microsoft Office suite, proprietary software and other specializations. Developed personalized lesson plans, emphasizing audience engagement, team-building and real-world experience.
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