Rod McIntyre

Service strategy and development

Call CenterExecutive CoachC-level ExecutiveCall Center SupervisorCall Center TrainerCustomer ServiceConsultingCustomer Success ManagerChief Customer Officer (CCO)Case ManagerClient Relations SpecialistCOOCustomer Care SpecialistCustomer Retention SpecialistComplaint Resolution SpecialistService Quality Manager

I am a results-driven Service and Operations leader with extensive experience guiding teams through complex change and transformation initiatives. Throughout my career, I have built and led high-performing operations from the ground up, cultivating a customer-first culture and delivering measurable improvements in service quality. I thrive on designing and executing pragmatic, customer-focused strategies, partnering with senior stakeholders, and driving cross-functional collaboration to achieve commercial and operational targets. My approach emphasizes trust, respect, and a relentless pursuit of continuous improvement, backed by advanced analytical and decision-making skills. Whether spearheading merger integrations, implementing innovative programs, or optimizing processes for efficiency, I am committed to creating sustainable growth and delivering an exceptional customer experience.