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Work Background
ArperShowroom Operations & Key Account Manager
Mar. 2025Dubai, United Arab Emirates
Tivoli GroupOffice Management and Sales
Mar. 2018 - Nov. 2024Doha, Qatar
Darwish Travel /Qatar Travels - Corporate DivisionSr. Corporate Travel & Reservation Consultant
Sep. 2012 - Feb. 2018Qatar- Dealing with B2B & B2C clientele - Booking international and local travel and hospitality arrangements - Arranging of bespoke travel itineraries - Interfacing with customers to build solid work relationships - Identifying the customers potential travel needs and up selling of travel deals - Applying discount programs where necessary as per fare policy - Communicating appropriate information to clients regarding fares and itinerary - Maintaining client profiles - Advising clients on travel arrangements and providing high levels of customer service - Collecting and processing payments - Dealing and resolving customer complaints and processing refunds -AETM - self online booking tool.
Red Tara Travels & ToursOffice Manager
Mar. 2012 - Aug. 2012Nepal- Booking transport and accommodation. - Negotiating and setting up hotel rates. - Company registration. - Dealing with correspondence, complaints and queries. - Managing office budgets. - Liaising with staff, suppliers and clients. - Implementing and maintaining procedures/office administrative systems. - Keeping personnel records.
Peace Land Travel & Tours, USAOffice Manager /International CSR
Nov. 2008 - Feb. 2011Nepal- Promoting and marketing the business, sometimes to new or niche markets. - Managing budgets and maintaining statistical/financial records. - Selling travel products and tour packages. - Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism. - Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance. - Dealing with customer enquiries and aiming to meet their expectations. - Overseeing the smooth, efficient running of the business
Spice nepal Pvt ltd.Call Center Supervisor
Jun. 2006 - Sep. 2008Nepal- Managing the daily running of the call center. - Handling the most complex customer complaints or enquiries. - Dealing with walk in clients having issues with their mobile internet, GPRS settings. - Content writing for the company website. - Updating the company website and coordinating with the IT team. - Assisted the Brand Manager in report creation as and when required. - Liaising with the company’s advertising company on print ads in various forms media.
Himalayan Telecommunication Pvt. Ltd.International Customer Service Representative
Oct. 2004 - Jun. 2005Nepal- Sales of various products of the company i.e. ATNT calling cards, Verizon services etc. - Ensuring the renewal of company listing on a yearly basis. - Answering inquiries by clarifying desired information; researching, locating, and providing information. - Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. - Fulfilling requests by clarifying desired information; completing transactions; forwarding requests. - Selling additional services by recognizing opportunities to up-sell accounts; explaining new features. - Maintaining call center database by entering information. - Answering inquiries by clarifying desired information; researching, locating, and providing information.
Serving Minds Pvt. Ltd.Call Verifier
May. 2004 - Oct. 2004Nepal- Monitor and verify sales calls in accordance to given verification guidelines. - Communicate with QA Supervisor and/or Program Manager regarding certain sales updates and changes - Complied with the verification and assessment procedures as laid down by the client. - Periodically monitoring calls of agents and evaluation based on pre-determined client parameters. - Effectively verify sales, activation, etc. for accuracy and reports discrepancies in a timely and appropriate manner. - Performed call backs on held/cancelled sales as needed. - Preparation of feedback for agents when required based on errors or improved results. - Assisting in storage of recording as directed. - Conduct look-ups for sales requested by the client within the set deadline.
ASK MECustomer Service Representative/Marketing Manager
Jun. 2001 - Sep. 2003Nepal- Meeting new clients and enlisting them with the company. - Handled all ASK ME domestic calls. - Supervision of the call center. - Dealt with clients based in USA.
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