HiBeam CommunicationsChief Customer Operations Officer
Oct. 2009 - May. 2011Manage all customer facing functions for this innovative 4G wireless provider in underserved markets throughout the Midwest. • Hiring and management of General Managers to run company’s customer facing operations, including multi-channel sales strategy and install/maintenance technicians. • Wrote business plan, investor information, marketing plans, sales literature, advertising, compensation plans and more.
• Day to day management of Customer Service and Sales operations for 10 markets, 2,000 residential and business subscribers.
• Manage voice and data provisioning, trouble ticket management, system design, implementation and marketing.
• Grew the business quickly on limited angel financing.
• Intimately involved with all aspects of start-up from business and financial planning, fund raising and systems and process design and implementation.