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Work Background
Monic & Co. CollectiveFounder & CEO
Dec. 2024Miami Lakes, Florida, United StatesBuilt and manage a company specializing in branding, marketing, and tailored virtual assistance for real estate professionals.
Deliver innovative solutions to enhance business efficiency, streamline operations, and boost marketing efforts.
Focus on client satisfaction by customizing strategies that align with each client’s unique needs and goals.
Successfully improved productivity and brand presence for multiple real estate professionals.
Designed and implemented effective marketing campaigns tailored to real estate niches.
Cultivated a reputation for reliability, creativity, and professionalism within the industry.
The Rose and Dean Sklar Team with Coldwell BankerExecutive Assistant to CEO
Sep. 2021Managed daily operations and oversaw 10+ projects simultaneously, ensuring 100% on-time and within-scope completion, directly contributing to a 15% increase in annual team productivity.
Developed systems to enhance data management and communication, boosting productivity across teams.
Provided comprehensive CEO support in scheduling, correspondence, and client relations, maintaining high customer satisfaction.
Coordinated digital file management, improving document retrieval speed by 30% and ensuring 100% accuracy in project documentation.
Monitored and enforced project timelines, proactively resolving potential delays, which resulted in a 20% reduction in project turnaround time.
Facilitated clear communication among 15+ team members and stakeholders, maintaining alignment and momentum, leading to a 95% on-time project completion rate.
Led workflow optimization initiatives that reduced operational bottlenecks, resulting in a 30% increase in overall team efficiency.
Prepared and presented weekly status reports, providing actionable insights that helped the CEO and key stakeholders make informed decisions, enhancing project outcomes by 15%.
Moscoso Group with Keller Williams Realty Partner SWDirector of Operations
Jan. 2020 - Sep. 2021Directed daily operations, ensuring efficiency, regulatory compliance, and goal alignment.
Monitored key performance metrics, making real-time adjustments that led to a 15% increase in quarterly targets across all departments.
Developed strategies to enhance productivity, reduce costs, and improve service across departments.
Streamlined cross-functional workflows, resolving critical operational challenges that improved collaborations and reduced project turnaround times by 30%.
Managed and optimized customer support processes, leading initiatives that increased customer satisfaction by 20%.
Reviewed and optimized budgets to ensure profitability and support long-term growth.
Implemented new policies and procedures, ensuring compliance with legal and regulatory standards.
Led and mentored teams, fostering a collaborative environment and driving performance improvements.
Velez Premier Group with Keller Williams Realty Partner SWDirector of Operations
Jan. 2018 - Dec. 2019Directed strategic operations that align daily activities with long-term company objectives, leading to a 20% increase in overall efficiency and seamless project execution.
Managed and mentored cross-departmental teams, enhancing performance to meet key operational goals.
Implemented operational policies compliant with legal and regulatory standards.
Leveraged operational data analytics to drive process improvements, boosting efficiency by 30% and supporting organizational growth initiatives.
Adjusted budget strategies to maximize profitability and resource efficiency.
Worked with senior management to define strategic goals and foster departmental synergy.
Improved customer support processes, significantly boosting client satisfaction and loyalty.
Regularly evaluated operational efficiency, initiating strategic enhancements to optimize service delivery.
Conducted regular evaluations of operational efficiency, initiating strategic enhancements that optimized service delivery and reduced operational costs by 18%.
Velez Premier Group with Keller Williams Realty Partner SWTransaction Coordinator
Aug. 2016 - Dec. 2018Provided comprehensive administrative support to the sales team, ensuring 100% transaction execution on time and adherence to all deadlines, contributing to a 15% increase in sales efficiency.
Managed and coordinated schedules, appointments, and timelines for 20+ transactions weekly, proactively ensuring 95% on-time task completion.
Facilitated communication and workflow across departments, maintaining up-to-date documentation and client records.
Assisted in preparing and reviewing transaction documents, ensuring 100% accuracy and compliance with regulatory standards, reducing transaction errors by 30%.
Build strong relationships with clients and team members, enhancing client satisfaction and communication.
Monitored and tracked transaction statuses, promptly addressing issues and recommending improvements that boosted overall efficiency and productivity by 20%.
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