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Work Background
Levy RestaurantsSenior Clubs Manager
Feb. 2024Kia Center, Orlando FL
Disney Parks, Experiences and ProductsGuest Experience Manager
May. 2022 - Feb. 2024Lake Buena Vista, Florida, United StatesEnsuring the best possible experiences for my guests inside Disney’s Animal Kingdom at Tiffins and the Nomad Lounge
MITSUKOSHI U.S.A., INC.Manager of Restaurants
Dec. 2018 - May. 2022EPCOT Japan PavilionSuccessfully opened Takumi-Tei restaurant in the Japan Pavilion at EPCOT. General manager of Signature+ level, fine dining restaurant. Designed all FOH Operation, Scripting, Execution, Training and Development, Chef's Table, Special Events Coordination
Lead Developer for Beverage Design for all outlets in the Pavilion. Trainer for all FOH Service staff in 2 Table service restaurants
Talk of the Town Restaurant GroupService/ Beverage Manager
Apr. 2017 - Dec. 2018Orlando, FLService Manager at Charley's Steakhouse Celebration.
Beverage Manager at MoonFish restaurant
Lowered beverage cost percentage over 3% in 6 months. Wine list maintenance and inventory control redesign
Marketing liaison with Expedia and AGS Concierge representatives
P&L and Budget controls and invoicing
Patina Restaurant GroupBeverage Manager
Apr. 2016 - Jan. 2017Morimoto Asia restaurant at Disney SpringsBeverage program design and development for multi-million dollar restaurant facility. Managed 2 bar areas with a staff of 17 employees. Performed weekly inventory and reconciliation. Brought beverage costs down to 18% average and maintained. Brought sales up to 24% overall. Special event menu development. Experienced with Micros and MATRA POS systems.
Mitsukoshi USA Inc., EPCOT, Walt Disney WorldDining Operations Assistant Manager
May. 2005 - Dec. 2015EPCOT Japan PavilionFood and Beverage Assistant Manager of 5 restaurant outlets in Japan pavilion at WDW Epcot. Developed and implemented newest Beverage menu for both table service restaurants. Creates and develops ongoing training for 50+ Cultural Representatives bi-yearly. Develops and performs individual and classroom training sessions. Created & designed current beverage menu. Senior Manager at Tokyo Dining Restaurant. Ranked #1 for Guest Satisfaction in WDW Park Restaurants.Technical liaison with Disney on POS MATRA systems. Speaker at 2007, 2008, 2012-2015 Food and Wine Festival events. Well versed in Disney a la Carte reservations system.
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