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Work Background
Self-employedIndependent Contractor
Feb. 2023
National Commission on Certification of Physician Assistants (NCCPA)Communications Specialist
Jun. 2020 - Dec. 2021Johns Creek, Georgia, United StatesAs a communications specialist, I acted as a liaison for cross-functional teams. Managed the social media channels for the organization and reviewed analytics to make changes and improvements to our messaging.
National Commission on Certification of Physician Assistants (NCCPA)Interim Manager/Information Services Specialist III
Sep. 2018 - Jun. 2020Johns Creek, Georgia, United StatesAs an interim manager and team lead, I reviewed call and web service feedback surveys and provided timely responses to their questions, concerns, and comments. I trained new specialists and cross-trained employees on processes to improve customer experiences.
National Commission on Certification of Physician Assistants (NCCPA)Information Services Specialist I
Jun. 2016 - Sep. 2018Johns Creek, Georgia, United StatesAs an Information Services Specialist, I was responsible for answering calls, and responding to voicemails and emails from PAs and stakeholders regarding certification information.
National Commission on Certification of Physician Assistants (NCCPA)Assistant to Office Manager
Jun. 2015 - Jun. 2016Johns Creek, Georgia, United States
FreelanceInternet Marketer
Jan. 2011 - May. 2015Atlanta, GAResponsible for the creative design of digital marketing ads for small businesses.
Radio One AtlantaPromotions Assistant/Radio Show Producer
Jun. 2007 - Jun. 2010Atlanta, GAAssisted the promotions manager with organizing and promoting events such as Praise in the Park, Women on Fire, and Lunch with the Clark Sisters.
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Clerk @ Hazel Hawkins Memorial Hospital