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Work Background
Broward County GovernmentBackflow Coordinator
Mar. 2019South FloridaCoordinate backflow inspections, maintain and track compliance database, issue tags/turn offs for non compliance, reply to customer inquiries regarding backflow issues, other duties as assigned.
South FloridaCustomer Service
Jun. 2017 - May. 2024South FloridaRespond to customer inquiries, complaints, billing questions and payment extension/service requests. Assuage upset callers, rebuild/augment trust, provide information and/or resources to resolve problem. Management reporting. Communicate daily with internal partners in accounting, field services, and operations. Frequently review processes for improvement opportunities and enhance customer experience.
211 BrowardCustomer Service Specialist
Aug. 2015 - Nov. 2015Oakland Park, FL• Responded to inquiries from current and potential students, parents, faculty, staff, and various callers for Broward College. • Used multiple databases and websites to research inquires, solve problems, and provide information. • Documented all calls and maintained caller database, data entry, categorization, and noted resolutions. • Certifications in Customer Service, DCF Safety, and HIPAA. Communication and problem resolution. Data management and research. CRM and consultation.
Comics, Collectibles, and CuriositiesPro Hobbyist with a side of Operations Coordination, Logistics, and Client Account/Admin Support
Sep. 2014South FloridaOperations, administration, and customer service pro currently in transition and actively seeking an opportunity to improve business operations, manage logistics, build relationships, and make a positive impact on new organizations. Buy, sell, and trade comics and collectibles from the Golden age through the 90s. Sports cards, DVDs, knickknacks, and tchotchkes.
• Product research (availability, market value, buyers/sellers)
• Sales and service
• Market research and current trends
Provide suggestions, ideas, and solutions to clients relating to small business operations or customer service challenges. Create social media marketing content for small business clients.
MarBlue (formerly known as Marware)Customer Service Manager, Office Coordinator
Jun. 2011 - Nov. 2014Florida• Reviewed and ensured all customer inquiries, complaints, and challenges were addressed promptly and completely throughout department. • Evaluated escalations and customer complaints, identified trends, made recommendations, and influenced decisions based on my observations. • Recorded and transcribed meeting minutes in daily manager meetings for distribution to attendees and executives. • Prepared and tracked purchase requests. • Compiled, audited, and maintained multiple product and price listings for dissemination over retail, wholesale, and distribution sales channels. • Performed front office administration, maintained customer and vendor files, created reports, and coordinated operational activities between departments. Customer service, retention, and relations. Order entry, processing, and tracking. Administrative support and operations coordination. Logistics and warehousing. Creative solutions.
Kaplan UniversityAdmissions Advisor
Feb. 2010 - May. 2011Florida• Familiarized with all programs available to new students interested in enrollment (GED programs, FAFSA, Financial Aid, Student Services).
• Assess student needs/wants via consultations and make recommendations for appropriate educational programs.
• Conducted interviews with prospective students to ascertain the individual’s level of motivation and to communicate the value of education with relation to current or future university offerings. Consultative sales and creative solutions. Knowledge of government regulations and programs. Detailed product knowledge.
MarwareOperations/Logistics Manager, Office Admin, Social Media
Feb. 2003 - May. 2011Florida• Managed main office • Coordinated administrative and operational activities between departments to reach organizational objectives. • Managed the daily processing, tracking, fulfillment, shipment, and back order management of customer orders. • Established and maintained relationships with new and existing vendors, resellers, and customers. • Provided managerial and executive administrative support.
• Launched and managed all company social media accounts prior to hiring a marketing director. • Created content for marketing, sales, customer service, general information, and company blog. • Authored content for magazine and web advertisements, product packaging, and web content. Transportation and logistics management. Inventory tracking, purchase order management, and warehousing. Administrative support, office management, and team building. Vendor management and operations coordination. Creative solutions. Marketing and advertising. Creative writing and social media.
Office DepotTraffic Specialist
Jan. 1998 - Dec. 2001Florida• Received, reviewed, audited, coded, and processed freight invoices in the Office Depot logistics department. • Enter all freight invoice details into various databases for use by the supply chain group. Invoices included charges for courier, US mail, small package, LCL and LTL shipments to corporate offices, retail locations, cross docks (warehouses), and vendors/suppliers.
• Audit and code all freight invoice expenses to appropriate cost centers accurately and correctly. Invoice coding and cost center billing. Database management and administration. Process improvement and cost savings analysis. Customer service.
I. A. CollectiblesSole Proprietor
Jun. 1991 - Aug. 2002Connecticut and South FloridaSole proprietor for international retail/wholesale dealership of collectibles including but not limited to: Trading cards, memorabilia, models, toys, comic books, and antiques. • Daily operations of brick and mortar and online store. • Attended trade shows, conventions, and marketing events. Print ads, internet sales, and shows/conventions. Business management, accounting, and inventory control. Market research, product evaluation, and key decision making. Customer service, experience management, and communication. Creative solutions.
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