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Work Background
Bamboo HealthDirector of Customer Success Operations
Aug. 2024
Bamboo HealthDirector of Customer Success
Apr. 2024 - Aug. 2024Operational efficiency development and enterprise customer management
Bamboo HealthSenior Manager of Customer Success
Apr. 2022 - Apr. 2024
Bamboo HealthManager of Customer Success
Aug. 2021 - Apr. 2022
PatientPingSenior Customer Success Manager
Jan. 2021 - Aug. 2021
PatientPingProvider Growth Account Manager
Jan. 2020 - Jan. 2021Greater Boston Area
PatientPingProvider Growth Lead
Jan. 2019 - Dec. 2019Greater Boston Area
PatientPingGrowth Associate
Sep. 2018 - Jan. 2019Greater Boston Area
PatientPingBusiness Development Representative
Mar. 2018 - Sep. 2018Greater Boston Area
Business Innovation FactoryPatient Experience Lab Manager
Jan. 2017 - Feb. 2018-Project manage the development of creative solutions and project concepts for a variety of clients seeking to explore innovative solutions, including fortune 100 companies, and large academic institutions -Developing a strategic network of organizational leaders, including C-suite level, representing more than 30 Healthcare organizations willing and eager to pursue transformative change -Sustaining a sales pipeline of healthcare transformation projects through the continual generation of new leads and potential projects and partnerships -Responsible for identifying new market segments across the healthcare landscape in order to drive go to market strategy
Business Innovation FactoryPatient Experience Lab Associate
Jan. 2017 - Aug. 2017-Supported user-focused research and gained a deep understanding of the human-centered design approach with a focus on creating patient-centric, and co-created solutions for the customer -Helped to grow and engage an actionable network of innovators and organizational leaders by creating and promoting market facing and sector relevant assets and project deliverables -Identified opportunities for innovation within the healthcare landscape by recognizing unmet needs in the market -Created long form and social media content used to storytell and promote market insights, brand messaging, and stakeholder engagement
Barnstable County, Department of Human ServicesProgram Specialist; Substance Abuse Prevention
Nov. 2015 - May. 2016 Led the development of the strategic plan and logic model for region’s five-year Substance Abuse Prevention Collaborative grant; a federal grant funded by the Massachusetts Department of Public Health Bureau of Substance Abuse Services intended to reduce underage drinking and other drug use among youth Researched and published informational issue briefs on safe prevention messaging, social norms, and recreational marijuana for regional distribution to elected officials, town coalition leaders, clinicians, and others
Conducted a comprehensive scan of regional school districts to collect data on current and ongoing substance use prevention activities in order to assess community readiness for implementation of new evidence based strategies
Worked to create a comprehensive social-media strategy for the department by researching best practices, developing a cohesive message, and populating social media platforms
Led the development, planning, and recruitment processes used to conduct five focus groups of youth and parents around attitudes and perceptions of underage drinking and other drug use
Provided technical assistance to local town substance abuse coalitions to build internal capacity for prevention focused activities and events
Wakely ConsultingAnalyst
Mar. 2012 - Jan. 2014Greater Boston AreaAs a policy analyst at Wakely Consulting, my areas of focus were on government relations, regulatory compliance, data and analysis, and program evaluation and reporting. I help our clients ensure compliance with complicated federal and state regulations; and aid in the development of overall performance evaluation strategies Wakely Consulting has been a leader in the establishment and ongoing operation of State-based Health Insurance Exchanges. We provide financial, operational, and political support to State government and outside organizations as they work to navigate the ever-changing landscape of health reform.
US CongressHealth Education Labor and Pensions Committee Legislative Intern
Sep. 2011 - Jan. 2012Washington D.C. Metro AreaAs an intern in the majority health policy office of the HELP committee, i was able to immerse myself in the politics and policies of health reform during the early implementation stages of the Affordable Care Act. I attended various committee hearings and prepared briefing memos for senior staff, which allowed for an increased working knowledge of the legislative process in the federal government.
MassCareCommunity Organizer
May. 2010 - Sep. 2010Greater Boston AreaDuring a ballot initiative, i was responsible for the outlining and tracking of targeted voting districts that were leaning in favor of single payer health care legislation. This successful ballot initiative was run across 2 counties and included 13 districts. I was also charged with creating educational materials aimed at educating public officials about health insurance access and the benefits of single-payer MassCare is a Boston organization that works to influence public policy and gain support for the creation, implementation, and eventual success of a single-payer healthcare system in Massachusetts
The Next Great Generation (.com)Current events section editor/ Writer
Dec. 2009 - Sep. 2011Greater Boston AreaAs section editor, i was responsible for the content produced by 8-10 contributors on a weekly basis; editing and uploading 2-3 articles per week. Regular meetings were held to provide feedback on overall communication strategies and website content This crowdsourcing project built a strong community of contributors and grew a nationwide audience through targeted social media outreach. In 2011 we struck a deal with The Boston Globe to syndicate hyper local content on boston.com.
Clinton FoundationContracts Intern/ Office manager
Jun. 2008 - Feb. 2009Greater Boston AreaI began my work at the Clinton Foundation as an intern in the legal and contracts department; facilitating the completion of national and international contracts by reviewing, executing, and processing new agreements. I was promoted to the position of Office manager after 3 months, where my responsibilities included managing the national and international schedules of prominent employees, and maintaining relationships with the local and global partners of a large international global health non-profit
Coope-SaludCommunity Health Educator
Jan. 2008 - May. 2008Coope-Salud is a community health clinic in Pavas, Costa Rica. As a community health educator, i worked alongside doctors and nurses to provide hands-on medical care to children at local schools, and residents of squatter and immigrant settlements within San Jose. I helped to provide early-childhood vaccinations and family planning information to residents who were unable to make it to the clinic, or unable to afford routine medical care.
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