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Work Background
Regions BankRelationship Banker
Jun. 2023 - Jan. 2024Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
Pediatric Associates of Denham SpringsReceptionist
Jan. 2021 - Jan. 2023Answer Calls from Patients
Set-up Appointments
Handle Insurances
File Patient Records
Maintain Patient Confidentiality
Self-EmployedHomemaker
Jun. 2017
Smoothie KingAssistant Manager
Apr. 2016 - Oct. 2016Completed inventory audits to identify losses and project demand
Resolved customer inquiries and complaints requiring management-level escalation
Mentored staff to enhance skills and active daily targets, using hands-on and motivational leadership
Delegated tasks to team members based upon skills level and to achieve organizational goals
Stage StoresService Assistant
Aug. 2015 - May. 2021Handle calls relating to store affairs for customers
Help handle invoices for the store
Consulted customers to resolve service and billing concerns
Kept customers informed whilst handling grievances
Asked probing questions to determine service needs and accurately input information into an electronic system
Developed strong relationships with customers to encourage repeat business
Used register to cash out customers
Oak Point Fresh MarketCashier Customer Service
Jul. 2013 - Apr. 2016Built and maintained productive relationships with employees
Maintained current knowledge of store promotions to highlight sales to customers
Counted tills at beginning and ending of shift
Greeted customers and responded to informational questions
Processed money and card transactions
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