Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Director, Thryv Product Operations
ThryvDirector, Thryv Product Operations
Oct. 2022 - Dec. 2024SaaS Product Operations, Support, and Performance of a $400M annual SaaS solution. Technical product support - technical ticket management. Directed efficiency enhancements through strategic process enhancements and automation integration, realizing a notable 25% efficiency escalation and a 150% surge in production capacity. Enhanced product performance to operate at 90% - 95% efficiency through strategic system upgrades and real-time monitoring, leading to a significant decrease in product churn to an exceptional 2.5% from 4.5%. Established PNL assessment to identify cost-saving opportunities, reallocating TAC budget allocation based on ROI analysis, leading to a 15% decrease in CAC and a 10% increase in net profit margin. Optimized TAC budget allocation by implementing data-driven strategies; achieved over $4.5M in savings and boosted margins by 1.5%, driving overall profitability.
Head of Product Operations - ThryvPay
ThryvHead of Product Operations - ThryvPay
Apr. 2020Pioneered the development and implementation of Thryv's groundbreaking payment processing tool, ThryvPay, facilitating a 30% surge in customer acquisition and a 10% rise in customer retention rates. Conceptualized and executed a transformative product strategy achieving $240M annual processing volume in 3 years by aligning design frameworks with technical requirements and market demands. Reached over 300% YOY growth and over $4M in annual revenue growth within the first 2 years of launch. Launched strategic market expansion into Australia, Canada, and New Zealand, achieving 150% increase in international sales within first quarter, resulting in $500k revenue growth.
Partner Management at Thryv
ThryvPartner Management at Thryv
Aug. 2017 - Apr. 2020Negotiated high-value contracts with key partners, securing $300M in annual revenue by leveraging data-driven insights to optimize pricing structures, streamline processes, and capitalize on cross-selling opportunities, boosting revenue by 15%. Orchestrated the evaluation and implementation plans for over 30 new partners in the Thryv App Marketplace; optimized onboarding process, resulting in a 40% increase in monthly active users.
Director Internet Products
Dex One CorporationDirector Internet Products
Oct. 2011 - Aug. 2017Greater Denver Area, Santa Monica, CALed the product management and marketing efforts for a range of product lines with revenue between $200K to $1.6B; Introduced new product features improving revenue growth by 10% within the first quarter. Developed a geographically dispersed team of product managers to redefine online product solutions, achieving a 50% reduction in customer churn and a 30% increase in average customer lifetime value. Designed the rollout of 9 new product lines, strategically priced between $99 and $10,000, resulting in a remarkable 50% profit margin and boosting company revenue by 35%. Conducted specialized product training to over 3000 sales and support members.

Requests

Touchpoint image
3
Personal Pitch
Optimizing Product Operations
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Angela on Intch
Marketing
646906 people
17
Executive Creative Director / Art Director / Founder @ Those Guys Are Great, Inc
24
Partnership Marketing @ DonorsChoose
18
Technologist, Project/Program Manager
MarketingCommunications Manager
130094 people
15
Human Resources @ UB Greensfelder
15
Principal Consultant @ Marketing Endeavors Strategic Consulting
42
Senior Mining Engineer @ Riot blockchain