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Work Background
Wells FargoComplaints/EO Manager
Jun. 2020 - Jul. 2023Orlando, Florida, United StatesIn my second tenure with Wells Fargo, I led a team of 14 team members in addressing customer complaints regarding their accounts. Success in the role required resolving concerns quickly and positively to strengthen customer loyalty and quality assurance. One of my achievements was bringing the team from the lowest-ranking to the highest-performing team in under six months. Recently, I took on the Home Lending Intake Manager role where I lead 12 case specialists.
Wells FargoComplaints/EO Manager
Jun. 2020 - Jul. 2023Orlando, Florida, United StatesIn my second tenure with Wells Fargo, I led a team of 14 team members in addressing customer complaints regarding their accounts. Success in the role required resolving concerns quickly and positively to strengthen customer loyalty and quality assurance. One of my achievements was bringing the team from the lowest-ranking to the highest-performing team in under six months. Recently, I took on the Home Lending Intake Manager role where I lead 12 case specialists.
Merchant Lynx ServicesOrlando Sales Manager
Aug. 2019 - Jun. 2020Greater Orlando AreaWith Merchant Lynx, I was responsible for market sales in a large, regional territory. I supervised 15 staff in acquiring new customers and retaining existing accounts. Also, my responsibilities included achieving sales goals, hiring staff, forecasting, training, and coaching the team. To retain customers, I developed and implemented customer service, pricing, and up-selling strategies. To boost overall team performance, I went on field calls with each member. And, I served as the go-to resource on current market trends and industry best practices.
North American BancardBusiness Development Director II
Mar. 2019 - Aug. 2019Looking for the best ISO deal out there? Contact me today to get started! My company has compensation plans that are second to none!
Merchant Services LTDVP Sales and Corporate Training
Jul. 2016 - Feb. 2019Miami, FLAs the Vice President of Sales and Corporate Learning, I guided the sales team in increasing merchant account profits. To achieve this, I built sales strategies and trained the team on acquiring customers and closing contracts. Also, I promoted the company via marketing events and by forging new bank relationships. As part of my Corporate Learning responsibilities, I originated training programs for all sales and customer service staff.
Company.comDirector of Learning and Sales Devlopment
May. 2015 - Jan. 2016Miami Beach, FloridaIn this leadership role, I strategically aligned training initiatives with business objectives. And, I collaborated with department leaders to ensure the training met specific needs. Based on strategic planning, I initiated new skill development programs for sales, customer service, account, and payroll teams. I co-wrote the operations and training policies. Additionally, I recruited sales staff and trained employees to enhance their skills in executing profit/pricing strategies and negotiating contracts.
TSYS Merchant SolutionsSales
Oct. 2012 - Nov. 2014
Wells FargoWells Fargo Merchant Services
Mar. 2000 - May. 2012
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