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Work Background
The Princeton ReviewDirector of Customer Success
Sep. 2022Denver, Colorado, United States
The Princeton ReviewDirector of Institutional Operations
Jan. 2022 - Sep. 2022Responsible for all test prep operations across the US Manage an operations team of 3+ FT and 3+ PT employees while maintaining high stake clients and book of business Leadership role, making decisions in test prep operations while keeping client, business, and profitability at the core Launched professional development series for Institutional Department with the Enneagram Responsible for clients across Texas and East Coast totaling over $1.5m Recognized by high profile administrators and clients across multiple accounts and contracts Maintained all responsibilities listed below
The Princeton ReviewRegional Director - West
Aug. 2021 - Jan. 2022Houston, Texas, United StatesBecame responsible for 2 full time employees across the West region while also maintaining the highest book of revenue across Texas and East Coast clients. Entered leadership role and made key decisions in critical moments while keeping my employees and clients at the forefront Began leading an Enneagram Professional Series for Institutional Operations which focused on the person before the work while offering resources and skills for personal development and communication Kept all responsibilities and book of clients from Institutional Account Manager work as seen below
The Princeton ReviewInstitutional Account Manager
Jul. 2015 - Aug. 2021Houston, Texas• Coordinate all delivery aspects of all K-20/college readiness programs such as ACT, SAT, PSAT and TSI as well as GRE, GMAT, LSAT, MCAT courses within area schools and/or districts
• Manage all program logistics for a variety of partners, including private and public universities, private and public school districts, and non-profit organizations.
• Recruit, train and manage full-time and part-time teachers.
• Ensure deliverables are met within budget parameters.
• Deliver presentations for administrators, counselors, and parents within partner districts, schools and organizations.
• Manage appropriate delivery of high-level customer service and results for all institutional and partnership courses in response to institutional/K-20 RFPs from schools, districts and/or organizations within the area.
• Manage operational functions of event planning and recruiting.
• Meet with students, administrators and parents in order to maintain productive relationships.
• Assist with sales and renewal contract meetings with current and prospective clients.
• Submit strategic plans for program improvements and client retention.
• Consistently grown regional responsibility - gained est $400,000 territory additional to managing Southeast Texas.
• Manage all program elements of contracts, including all client communication, creating schedules, ordering course materials, registering and enrolling students online, demonstrating online resources for students and clients, billing, and tracking contract fulfillment.
• Designed organizational system using Microsoft Teams and Excel for managing teams and various programs.
• Salesforce use to organize all client accounts and services.
• Consistent territory growth to include Houston, El Paso, Austin and San Antonio as well as national programs.
Follett Higher Education GroupStudent Manager
Apr. 2013 - Jul. 2015Houston, Texas Area
University of St. Thomas-HoustonPresident of Model United Nations
Aug. 2012 - May. 2015Houston, Texas Area
University of St. Thomas (TX)Freshman Symposium Executive Panel Member
Aug. 2012 - May. 2015Houston, Texas Area• Drafted, executed, and taught courses for freshmen students to aid the transition from high school to college. • Worked closely with administration and other members of the university to enhance the curriculum for the course.
• Aided with the planning and logistic needs of the freshman study abroad course to Costa Rica and Rome.
• Helped the incoming freshmen students assimilate into university through course selection, transitional awareness, and serving as a confidant to any students who were having a difficult time.
• Collaborated with admissions department on establishing prerequisites for undergraduate and graduate students.
University of St. Thomas-HoustonPresident of the International Students Association
Aug. 2011 - May. 2015Houston, Texas Area
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