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Work Background
PackMChief Operating Officer
Jan. 2024United StatesIn my role as Chief Operating Officer at PackM, I oversee all aspects of business operations, from strategic planning to product management and technology operations. I've significantly expanded our market reach and vendor partnerships to better align our capabilities with our target customers' needs. I maintain daily visibility on all current initiatives and ensure they remain on track, aligned with our business goals, and have any roadblocks resolved. In addition to working on a tactical level, I am also responsible for ensuring that our strategy remains correct and current through competitor and user research, in-depth data analysis, and awareness of industry innovations.
Deluxe Packaging Holdings, LLCCo-Founder, COO
Sep. 2022 - Jan. 2024Led the strategic planning and financial modeling for a bespoke packaging business, securing key manufacturing partnerships. • Developed pitch deck and 5-year plan for SaaS and marketplace elements.
• Scoped and created quoting mechanisms for initial customer engagement.
• Negotiated contractual relationships with multiple manufacturing partners.
PacklaneHead of Product and Technology
Apr. 2016 - Sep. 2022Acting as de facto Chief of Staff for our CEO/Founder from an early point in our startup, I led Packlane's day-to-day operations, as well as product and technology strategy, driving innovation and efficiency to achieve company goals. This resulted in stellar growth year over year and a successful sale in 2022. • Managed interdepartmental programs to ensure alignment with goals and efficient operations.
• Managed product ideation, technical initiatives, and competitive positioning.
• Established best practices for product management and implemented process optimizations.
• Developed strategies and tools for hiring, onboarding, training, and data-driven decision-making.
Heart of the HomeCustomer Experience and Technology Coordinator
Oct. 2013 - May. 2016New Hope, PA• Managed technical environment and customer experience for a successful American fine craft gallery.
• Created and maintained ecommerce website and internal processes for gift registries.
• Developed analytic databases/tools for deep business intelligence.
• Ensured seamless operation of network and technologies.
Bucks County Community CollegeEnterprise Systems Administrator
Oct. 2012 - Oct. 2013Newtown, PAAs an Enterprise Systems Administrator at Bucks County Community College, I oversaw the management and optimization of enterprise systems for purchasing, document management, payroll, and room reservations. I played a key role in ensuring the efficiency and effectiveness of essential systems within the institution by achieving maximum usability and adoption across diverse user populations. • Implemented strategies to enhance user experience and system functionality
• Collaborated with stakeholders to address system requirements and enhancements
• Streamlined processes to improve system performance and user satisfaction
Bucks County Community CollegeDirector, Enterprise and Web Systems
Jun. 2006 - Oct. 2012Newtown, PAIn my position at Bucks County Community College, I successfully managed enterprise systems and websites, optimizing performance and user experience through strategic planning and execution. • Implemented system upgrades and enhancements to improve efficiency and user satisfaction.
• Collaborated with cross-functional teams to develop and maintain College-wide systems for maximum uptime and data integrity.
Bucks County Community CollegeAssistant Director, Online Learning
Oct. 2003 - Jun. 2006Newtown, PA• Achieved 20%+ yearly growth for the Office of Online Learning at Bucks County Community College.
• Designed and deployed Course Manager content management system to enhance faculty and student learning experiences.
Telcordia TechnologiesDirector, Online Programs
May. 1999 - Oct. 2001Piscataway, NJAs the Director of Online Programs at Telcordia Technologies, I successfully led product management and business strategy for an $80+ million/year web-based training business unit, resulting in high revenue growth and expanded audiences. • Managed a cross-functional team of directors to define and implement strategic solutions.
• Acted as the primary change-agent for strategic planning and roadmapping.
Telcordia TechnologiesDirector, Internet and Web Learning Systems
May. 1995 - Jun. 1999Piscataway, NJ• Led a team of 17 specialists in developing cutting-edge online learning applications for Telcordia's audiences.
• Managed strategic planning for Telcordia Integrated Learning Solutions' Internet Solutions group.
• Represented Telcordia Learning Services at international conferences, customer demos, and trade shows.
• Achieved annual growth of 15-20% for a new segment of Learning Services over 5 years.
Telcordia TechnologiesLearning Support Developer/Technology Consultant
Dec. 1985 - May. 1995Piscataway, NJ• Led team in achieving ISO 9001 certification for Telcordia Technologies.
• Developed and executed innovative Internet-capable deliverables, including online help systems and student workbooks.
• Enhanced documentation processes to improve efficiency and user experience.
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