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Network Power<100 people
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Work Background
Soulstie HealingChief Executive Officer
Nov. 2024United StatesOur mission is clear: to guide clients on a transformative journey of self-discovery, healing, and personal success. Using a combination of empathy, intuition, and proven coaching frameworks, we help uncover and remove blocks while equipping clients with tools to thrive in every area of life. What We Offer: • Empowerment & Enlightenment: Helping clients define their purpose and align their actions with their goals. • Empathy & Intuition: Building deep connections to provide tailored guidance that resonates. • Healing Blocks & Obstacles: Identifying and overcoming limiting beliefs, negative thoughts, and energy drains. • Coaching & Guidance: Using structured models to create actionable steps towards their success
State Farm ®Bilingual Claim Specialist- Property complex
Apr. 2022Richardson, Texas, United States
State Farm ®Bilingual Retention II specialist
Dec. 2020 - Apr. 2022Marina hights
State Farm ®Customer Care Center Retention Specialist II
Jul. 2020 - Dec. 2020Tempe, Arizona
International Cruise & Excursions, Inc. (ICE)Account Manager
Feb. 2020 - Apr. 2020Scottsdale, Arizona
Private CompanyPublic Service
Jun. 2019 - Jan. 2020
By Appointment Only, Inc. (BAO)Inside Sales Representative
Jul. 2018 - May. 2019● Work closely and collaboratively with clients’ Field Sales Representatives to develop and implement appropriate prospect plans
● Conduct high volume prospecting for qualified leads (average 150 outbound calls per day)
● Schedule online and onsite meetings/demonstrations for client Field Sales Representatives
● Execute on outbound prospecting techniques to hit monthly goals
● Actively participate in team meetings and weekly trainings
LyftDriver
Jan. 2018 - Jul. 2018● Picking up and dropping off passenger to their destination for base, plus and lifeline (medical) ● Used the time as a safe vent zone for my passengers ● Assisted passengers with inspiration for the day from the most simple to the most difficult mind set ● Utilized this time to challenge myself to engage the passenger in conversation and get off of their cell phones during the ride, and have a conversation with a stranger about real life issues.
Freedom Financial NetworkEmerging leader
Oct. 2017 - Apr. 2018● Guiding and inspiring team to their full potential for the benefit of business results and their personal goals ● Coaching and Development, active and inactive, with side by sides and reviewing completed work ● Creating and keeping up with documented procedures ● Assist leadership by delegating and taking on new tasks ● Business improvement, challenging current procedures and communicating with all of payment operations/ negotiations and customer service departments for improvements. ● Participating in courses to further develop and improve leadership style. ● Teams support and secondary leader when direct supervisor was not available ● Delegating updates and operational plans to agents and management by conveying feedback from both ends to develop relationship and a trusting culture.
Freedom Financial NetworkQuality Assurance Specialist
Jul. 2017 - Feb. 2018● Monitor calls for Freedom Debt Relief Sales policies and procedures ● Evaluate compliance is being met by the Debt Consultants and assuring correct information is being conveyed ● Identifying training and coaching needs within sales to ensure the best customer experience ● Bi-weekly calibration meetings to assure all Quality Assurance team is on the same page ● Confirm FTC regulations are being met by the debt consultant ● Assure our debt consultants are empathetic and ethical when answering leads questions
Freedom Financial NetworkPayment Research Specialist
Mar. 2015 - Jul. 2017● Daily management of payment issue cases ● Resolve all payment issues that arise ● Obtain all documents needed to resolve a payment discrepancy ● Dispute with the original creditor to bypass the third party discrepancies when they are unwilling to honor agreements ● Work with the creditors to address any concerns with payments ● Follow up and research all email inquiries ● Perform data entry ● Research and resolve bank inquiries with two different banks; Crossroad Financial Technologies as well as Global Client Solutions providing response by communicated bank deadlines.
Freedom Financial NetworkClient Relations Coordinator
Oct. 2014 - Mar. 2015● Outbound/inbound calls to clients enrolled in to program for possible supplemental funds for settlements. ● Outbound/inbound calls to obtain authorization for settlements already reached with law firm/collection agency. ● Processing incoming documents from clients via fax, email, or USPS ● Handling incoming E-mails from clients pertaining to program.
Freedom Financial NetworkAdvanced Collections Advocate
Feb. 2011 - Mar. 2015● Answer in-bound calls . ● Answer client questions regarding legal collection process. ● Review and/or adding account notations. ● Perform out-bound calls to established clients . ● Provide account updated as requested, returning voicemail messages. ● Make supplemental funding calls to clients . ● Process paperwork received . ● Updating and forwarding documents received by clients. ● Responding to client emails received. Saving and/or reviewing documents sent by clients/creditors ● Assisted with check by phone payments ● Assisted with outbound NSF/ courtesy calls
First Call Response ServicesInbound Customer Service Representative
May. 2010 - Feb. 2011Phoenix, Arizona Area
AffinitasRetention Specialist
Sep. 2007 - Feb. 2011Mesa, Arizona Area
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