Troyer Corp.Director Of Operations
Feb. 2018 - Apr. 2023Dover, OHEffective direction to the daily operations of three award-winning hotels, including Comfort Suites Hartville-North Canton; Comfort Inn & Suites Dover; and Quality Inn Dover General Manager of the Comfort Suites Hartville-North Canton and Quality Inn Dover Accountability in dealing with daily rates while participating in revenue calls and decisions for all properties Oversight of every aspect of business operations and employees to ensure efficiency, profitability, and revenue growth, which involve administration of key metrics standards in revenue per available room (RevPAR), occupancy, and average daily rate (ADR) Day to day operations for the two locations Leadership to general managers and employees to obtain goals in performance standards, guest satisfaction, and revenue growth Monitoring of revenue management and optimization process for midscale hotel properties, including automated pricing strategies, market demand analysis, and pricing maintenance Administration of distribution channel such as online travel agency (OTA), review, and brand sites; and sales resources for general managers, director of sales, and sales consultants Active communication with department heads and managers in the facilitation of profit and loss statement review process, as well as in the establishment of process, operational, and personnel changes to boost efficiencies Management of simultaneous conversions of Comfort Inn to a Quality Inn, as well as Country Inn & Suites to Comfort Inn & Suites Fulfillment of leadership tasks in handling around 75 employees and in completing human resources duties such as scheduling, hiring, training, and terminating employees Attainment of goals in increasing revenue by 12% and efficiency by 30% in 2019 Instrumental role in obtaining the top 1 ranking out of 550 (Comfort Suites); top 4 out of 530 (Country Inn & Suites); and top 7 out of 1, 545 (Comfort Inn)