Meet My BabyCo-Founder/Director
Jul. 2020 - Dec. 2025London, United KingdomDuring this time, I collaborated with business partners to initiate, develop, launch and oversee a private 4D ultrasound clinic. Currently, I hold overall accountability for the growth, stability, direction and daily operation of the business. I devise and execute strategic plans to support monitor and progress strategic initiatives and performance improvement. I sourced, developed and led a close-knit team, ensuring my staff are successfully trained to drive best service and treatment. In addition, I drive operational excellence through robust team management, customer service and product/service quality. Performing the role of CQC (Care Quality Commission) Manager, I demonstrate a deep understanding of compliance management, ensuring the clinic is up to date concerning all elements of regulatory compliance, including monitoring compliance and quality of service, and handling complaints, incidents and claims. Furthermore, I created and rolled out all policies and procedures, including Business Continuity, Governance and Monitoring, Serious Incident Management and Reporting, Equal Opportunities and Diversity, various staff policies, Infection Control, Health and Safety, Respecting and Involving Patients, Confidentiality and many more. Achievements during this time include achieving ratings of 4.9 on Google reviews, as well as being rated ‘Good’ by the Care Quality Commission; appearing on TV shows, including ‘Ant and Dec’s Saturday Night Takeaway’, ‘Made In Chelsea’, ‘Famous and Pregnant On MTV’ and ‘Ferne McCann’ and delivering improvements in quality, efficiencies, and customer service standards across operations. I also maintain a first-class patient experience, via delivering customer service excellence and communicating with patients on the service provided.