DeLavalAMS Technical Specialist
Jan. 2018 - Jul. 2020Kansas City, Missouri AreaSupport the DeLaval field staff and dealer employees in technical product-related questions.
Log and respond to queries in a timely manner. Provide and develop technical, classroom-based training for field staff, dealer employees, and customers.
Implement, maintain, and admin Technical Support web-based portal, Freshdesk by FreshWorks.
Development of Freshdesk integrations for efficient information transmission between Support and Dealership network.