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Work Background
CybersourceDirector of Product Management
Jul. 2019 - Dec. 2024Foster City, California, United StatesLed Business-Driven Product Technology Solutions to address enterprise needs for merchants, resellers, and acquirers. Oversaw end-to-end development, planning, and commercialization of product roadmaps, business architecture, and delivery for clients and partners.
VisaDirector
Aug. 2016 - Jul. 2019Foster CityProvide technical leadership and direction for enterprise business solutions that support sales, marketing, billing, legal and business support systems. Plan and manage technical solution activities for deployment of new / enhancements of existing enterprise business applications.
VisaLead Engineer
Jan. 2011 - Aug. 2016Foster City, CAProvide technical leadership and direction in support of enterprise business intelligence projects. Plan and manage technical solution activities for deployment of new / enhancements of existing enterprise business intelligence applications.
Visa Inc.Product Support Manager
May. 2009 - Jan. 2011Foster City, CALead product support for external and internal web based enterprise business intelligence applications. Oversight and coordination of all new development and application enhancement production implementations. Coordinate and plan the appropriate level of resources to support 24/7 – 365 application availability. Develop and deliver service level agreements for customer review and approval. Lead all efforts related to the resolution of production problems.
JP Morgan Chase / Washington MutualSr. Business Systems Analyst
Sep. 2007 - Mar. 2009Business systems analitics and Business Requirements Engineering
VisaLead Systems Analyst - Cross Systems Test Management (QA Engineer)
Jan. 2000 - Aug. 2007•Led the test efforts for both new and existing applications, managing work and communications across Project Management, Development, QA and analytical staff.
•Ensured that the end result of the testing efforts were in compliance with the current business requirements. •Collaborated with Project Manager to present project plan materials to the TOC (Technical Oversight Committee).
•Participated in the generation of test result reports, metrics and findings for management review.
•Analyzed and validated transaction flows as required for testing specific transaction types.
•Participated in the design and creation of automation tools for test data generation and test results comparisons.
•Developed application tools to extract, generate and compare test data for rapid and repeatable procedures.
•Created project documentation for audit requirements and review.
•Participated in UAT testing efforts by interfacing and supporting member testing.
Visa USASW Engineer / Systems Analyst
Jun. 1993 - Jan. 2000•Participated in the development efforts for both new and existing applications, managing work and communications between Project Management, development and QA.
•Ensured that the end result of development efforts were in compliance with the current business requirements and met the business needs.
•Analyzed, designed, coded, and functionally tested business applications.
•Participated in the generation of automation tools for the generation of test data and test result comparisons.
•Created necessary project documentation.
•Provided 24 hour Production support.
•Provided On-Site support for new software installs.
•Generated production support documentation and procedures for a variety of applications, including Overview and Analysis of applications.
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