Rob Rausch - UX Researcher, Robert Rausch Design

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Work Background

Robert Rausch DesignSenior UX Researcher

Oct. 2023Chicago, Illinois, United StatesI currently provide UX Research services to a variety of clients on a contract basis.

Arvest BankPrincipal Digital Employee Experience Researcher - Associate Experience & Learning Development

May. 2023 - Sep. 2023United StatesEngaged in mixed-method qualitative UX Research to amplify the voice of the associates across all touchpoints to drive innovative workplace initiatives and empower associates with joyful experiences for growth and development.

AcostaSenior UX Researcher

Oct. 2021 - Dec. 2022Chicago, Illinois, United StatesCreated the UX Research Practice with tool and platform recommendations and strategic processes. Educated, evangelized, and championed user experience methods and approaches throughout the company. Mentored junior designers on UX Design & Research best practices.

Curiosity Tank User Experience Researcher

Mar. 2021 - Jul. 2021Chicago, Illinois, United StatesConducted Evaluative & Generative research study on the UsabilityHub internal admin dashboard to identify the user tasks and journeys, pain points, and design opportunities. Performed stakeholder and contextual user interviews, user surveys, Thematic Analysis & Synthesis, and Top-line Reports and presentations with recommendations.

IBMDesign Consultant

Mar. 2020 - Aug. 2020Chicago, Illinois, United StatesWorked Pro-Bono on the Covid-19 Design Challenge, a global initiative of 225 designers from 33 countries focusing on design solutions to address challenges posed by the pandemic using Design Thinking methods. The project was a collaboration between IBM Design, World Design Organization, and Design for America.

KPMG USUX Service Design Consultant

Nov. 2019 - Mar. 2020United StatesEngaged stakeholders with Brand Sprint Workshops to identify problems, audiences & strategies. Consulted on brand positioning and design for internal business groups of the world’s largest international retailer. Presented competitive brand analysis and customer experience journeys for this B2B experience. Designed all communications assets for the new brand experience.

Flatiron SchoolUI/Visual Design Consultant: Curriculum & Marketing

Apr. 2019 - Oct. 2019Chicago, IL• Created Visual and UI designs to enhance cohorts' user experience in all Flatiron School courses. • Prepared presentations on product design, research, and competitive analysis. • Designed digital campaigns to promote business development initiatives for the enterprise partners.

DesignationUX/UI Designer

Jun. 2017 - Dec. 2017Chicago, ILDesignation.io is a six-month user experience, interaction, and interface design program that trains designers in Design thinking and Agile methodologies. The program involves working for Chicago-based digital startups at the 1871 Innovation Hub in the Merchandise Mart. I conducted research/ interviews, created personas, user journeys, style tiles, mid-fidelity wireframes, and High-fidelity mock-ups, engaged participants in user testing, iterated on designs, and provided style guides.

Leo Burnett InteractiveSenior Digital Production Designer

Dec. 2006 - Nov. 201535 W Wacker Drive, Chicago, IL 60611I brought projects to the web with less friction by helping Creatives with Design Research and Production for Interactive products and providing production support for Web Engineers and Technologists. TRAINING, EDUCATION, & TEAM BUILDING Strategically coordinated multi-disciplinary teams with complimentary members to support and encourage productive collaboration. I designed and implemented a digital design training program for a client's print-focused creative staff. This accustomed teams to production for interactive deliverables and helped coordinate the creative and technical staff. I organized and led educational sessions on new software. RELATIONSHIP MANAGEMENT Served as liaison with Adobe’s Agency Partnership Program. Facilitated engagement with new cloud based software platforms and enhanced the vendor relationship. PROCESS IMPROVEMENT Applied expertise in production design process to organize teams and workflows effectively and efficiently. Generated significant savings of time, manpower, and money. Outlined department structure by writing mission, vision, and value statements, capability tests, job descriptions, and interview questions. I developed best practices and processes to archive and share files. PROJECT STRATEGY I reviewed operations of Leo Love to recommend and manage interactive solutions for increased growth and streamlined workflow. I participated and recruited staff for Design Thinking workshops with the Experience Institute to help gather ideas and creative solutions. I analyzed findings and produced a creative brief and co-led the project kickoff. INTERACTIVE & DIGITAL DESIGN I consistently delivered production solutions to eliminate inefficiencies throughout the production process. This reduced build times and streamlined workflows for interactive products such as email, banner ads, websites, and digital social media. Deliverables succeeded internally and externally, growing billable revenue from top clients.