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bKash LimitedProject Delivery Manager
Dec. 2021 - Apr. 2024Dhaka, Bangladesh● Successfully led a $30M Commercial Digitalization project for mobile financial services (MFS), coordinating with stakeholders, and boosting NPS user satisfaction score by 75% within 6 months.
● Successfully migrated a core tool to a private cloud using a phased approach, enabling real-time transaction processing for 500,000 merchants while ensuring minimal disruption and data integrity.
● Constructed and deployed a scalable infrastructure architecture from scratch, encompassing OS, databases, and storage, capable of handling 75 million transactions daily.
● Provided weekly project status updates to stakeholders, enabling a 2-week head start on the GTM plan. This contributed to a successful launch and increased market penetration by 1%.
● Proactively managed risks and complex requirements, leading to successful project delivery and improved efficiency. Resolved reporting issues and reduced project cycle time by 20%.
● Implemented and maintained a PMO, ensuring proper management of project artifacts, resulting in a 20% reduction in project delays and a 15% increase in project efficiency.
Hishab Vendor performance Manager
May. 2021 - Nov. 2021Bangladesh● Managed a global team of 25, achieving a 92% project completion rate and saving $2M annually through strategic initiative. Launched AI-based Voice Reporting, boosting customer satisfaction by 25%
● Led a team of 15 developers, achieving 90% task completion and meeting all project milestones. Recruited, developed, and coached team members to maximize performance and motivation.
● Identified vendor cost estimates and work efforts, optimized the process, and submitted change requests for work package deliverables, resulting in a 10% reduction in OPEX every quarter.
● Managed end-to-end vendor relationships for client onboarding and technology rollouts, resolving escalated issues within agreed SLAs, contributing to a 25% increase in customer satisfaction.
HuaweiApplication and software engineer
Jan. 2020 - Apr. 2021Bangladesh● Successfully led the migration of 65 million customer accounts to a new system, overseeing all phases from planning and execution to budget management and reporting.
● Clearly defined project scope, leading to a 5% decrease in scope creep and improved project outcomes. Optimized resource allocation, resulting in a 25% increase in productivity.
● Optimized the deployment timeline by 2 weeks through effective test plan development and validation with functional teams. The freed-up time was allocated to address critical project priorities.
● Managed 20+ cross-functional resources, boosting productivity by 25% through strategic recruitment and training, while ensuring readiness and mitigating risks.
● Monitored project progress closely, implementing necessary changes through CAB to ensure success. Achieved a 25% reduction in delays and a 15% increase in budget efficiency.
Wipro LimitedAssociate Consultant
Oct. 2018 - Jan. 2020Dhaka● Led the implementation of a new billing system for over 3.5 million subscribers, ensuring that customer and internal SLAs were met with a 99% adherence rate.
● Optimized system performance, resulting in a 20% reduction in recurring customer issues and improving overall customer satisfaction.
● Accelerated daily operations by 50% through targeted process improvements, focusing on root cause analysis and permanent fixation that significantly reduced operational delay.
banglalinkService Assurance and Experience Specialist Engineer
Mar. 2017 - Sep. 2018Bangladesh● Managed vendor SLA violations, leading corrective actions that reduced incident recurrence by 30% and ensured timely resolution of service issues.
● Deployed a unified tool for managing customer issues, achieving a 20% reduction in repetitive problems and decreasing average issue resolution time by 15%.
● Coordinated with stakeholders for upcoming events and gatherings, implementing countermeasures that effectively managed a 40% increase in traffic during peak periods, maintaining service quality.
AccentureSoftware Engineering Associate
Nov. 2014 - Feb. 2017● Successfully migrated 1.8 million active users to a new billing system, achieving a seamless transition with zero service interruptions and a 100% user migration success rate.
● Participated in solution development and release management, ensuring all processes adhered to ISO 20000 standards and contributing to a 25% increase in release efficiency.
● Managed incidents and releases, enhancing incident response time by 40% and ensuring all relevant parties attended the CAB meetings to review the rollout plan and runbooks.
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