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Work Background
IconicoSenior Operations Coordinator
Oct. 2022Phoenix, Arizona, United StatesEstablishes effective operational systems and processes Administers accounts receivable/payable, manages Quickbooks, and monitors bank account activity Constructs contracts and offers for prospective clients Manages hiring process for new staff including interviewing, onboarding, and offboarding
Impact Church AZKids Administrative Assistant
Aug. 2021 - Sep. 2024Arizona, United StatesMaintains schedules and manages day-to-day operations in office Assists with budgets and financial reporting Manages email, documents, schedules, and forms Completes onboarding and training for new hires Works closely with executive leadership
Nationwide FinancialFinancial Services Associate
May. 2019 - Oct. 2022Phoenix, Arizona, United StatesLean Improvement Board Champion - assessed and resolved prominent internal issues
using Lean project management methodology with Annuity department quoting tools Oversees implementation of programs and projects across business functions such as a Views Navigation project Member of several Associate Resource Groups (ARGs) such as All Women ARG,
Diversity and Inclusion ARG, and African American Women in the Workplace ARG Provides support to clients and advisors on 40+ calls daily while displaying empathy
and personalized service to ensure customer retention Analyzes situations to ensure proper care and attention specific to each account
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