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Work Background
TWFG Insurance (The Woodlands Financial Group)Licensed Agent
Jan. 2023Duluth, MNI built a new book of business across MN, WI, MI, TX, ND, and SD, consistently managing this book and achieving 20% quarterly growth with 100+ clients and a minimum of $8K in policy premiums. I seamlessly adjusted to a commission-based environment, maintaining 50+ cold calls daily. Additionally, I embrace the opportunity to attend community service events, notably recouping 40 dormant clients and expanding the client pipeline through these events.
BUILDING BLOCKS LEARNING CENTER, LLCOwner and Head of Sales
Jan. 2014 - Dec. 2024Duluth, Minnesota, United StatesI leveraged strategic planning and a forward-thinking mindset to identify community needs, transform a comprehensive plan into a fully operational center, and nurture successful operations. As Owner and Head of Sales, I take ownership of hiring duties while leading a team of 10, overseeing all operational aspects, and remaining dedicated to fostering an inclusive, growth-oriented environment for staff and families.
- Utilizes strong analytical skills to conduct needs assessments, pinpointing a local shortage of 4,000 childcare spots.
- Drove 200% YOY customer account growth, achieving an average weekly spend of $20K per family and positioning BBLC as the leading learning center in the Greater Duluth Area.
- Leads and develops a dynamic team of 22 professionals, fostering a collaborative, high-performance culture.
- Cultivated and maintains a robust sales pipeline through strategic community outreach, referrals, targeted email marketing campaigns, SEO optimization, social media strategy, and website development.
- Enhanced operational efficiency by 30% by implementing an automated app-based customer communication tool, streamlining billing, compliance, progress tracking, and feedback.
- Collaborates with educational leaders to implement curriculum aligned with district standards, meeting with the superintendent to create a school-ready learning environment that supports academic success.
- Streamlines administrative operations by handling payroll, accounts payable, and vendor management, ensuring timely financial management and fostering strong stakeholder relationships.
- Achieved strong student retention during COVID-19 by identifying and addressing compliance issues and introducing new products and services tailored to evolving customer needs.
AlleteFinance Associate
Jan. 2012 - Dec. 2015Duluth, Minnesota AreaAt Allete, I was entrusted to manage high-volume payment processing operations. I handled thousands of transactions daily by applying payments, balancing ledgers, and ensuring 100% accuracy of financial records and the timely processing of incoming payments. - Spearheaded a comprehensive documentation initiative during a critical software update, taking ownership of codifying 20+ years of processes to mitigate operational risk, ensure knowledge transfer, and enhance team scalability.
- Collaborated with equipment vendors to maintain and optimize the performance of enveloped processing machinery, effectively addressing issues and streamlining workflows.
- Researched, updated, and optimized the department’s cash management SOP training and reference manual, ensuring alignment with best practices.
Express Employment ProfessionalsSales & Business Development Manager
Jan. 2012 - Dec. 2012Duluth, MNI was recognized for my exceptional relationship-building strengths and earned a promotion to Sales & Business Development Manager. I managed a territory with 90 clients, generating 20% quarterly growth and achieving a minimum monthly client spend of $8K through tailored strategies.
- Maintained a high level of productivity, evidenced by initiating 50+ outbound calls daily to cultivate business opportunities. - Revitalized business and boosted revenue by recouping 60 dormant clients through developing sales, marketing, and recruiting strategies. - Expanded the client pipeline and lead generation through a robust referral program and active participation in networking events.
Express Employment ProfessionalsStaffing Specialist
Jan. 2011 - Dec. 2012Duluth, MNIn this role, I leveraged strong interpersonal skills to quickly assess and connect with candidates and identify strengths and talents. I quickly adapted to shifting company needs in a dynamic environment, demonstrating agility and keen insight into aligning talent with the right opportunities. - Devised and led strategic staffing plans for clients by analyzing existing processes, researching staffing trends, and partnering with key decision-makers, resulting in the office exceeding all goals by 25%.
- Drove candidate pipeline growth through targeted networking, social media strategies, and high-volume cold-calling (up to 60 calls daily), effectively managing prospects in the Applicant Tracking System (ATS).
- Prioritized client projects and performed business reviews, assessing staffing effectiveness to ensure success.
U.S. BankBank Teller
Jan. 2011 - Dec. 2011Duluth, MNTeller Operations - Processed deposits, payments, withdrawals from account holders accounts. Processed large deposits from area businesses, referred and sold banking products to account holders.
The College of St. ScholasticaTemporary Office Assistant and Information Specialist
Jan. 2010 - Dec. 2011Duluth, Minnesota, United States• Coordinated front office operations at The College of St. Scholastica, handling phone calls, room assignments, and book orders.
• Provided support to adjunct professors and assisted new students with class-related needs.
Superior Savings BankTeller
Jan. 2009 - Dec. 2010Superior, Wisconsin, United States
Wells Fargo BankPersonal Banker
Jan. 2007 - Dec. 2008Cloquet, Minnesota, United States
Wells Fargo BankTeller
Jan. 2006 - Dec. 2007Cloquet, Minnesota, United States
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