BUILDING BLOCKS LEARNING CENTER, LLCOwner and Head of Sales
Jan. 2014 - Dec. 2024Duluth, Minnesota, United StatesI leveraged strategic planning and a forward-thinking mindset to identify community needs, transform a comprehensive plan into a fully operational center, and nurture successful operations. As Owner and Head of Sales, I take ownership of hiring duties while leading a team of 10, overseeing all operational aspects, and remaining dedicated to fostering an inclusive, growth-oriented environment for staff and families.
- Utilizes strong analytical skills to conduct needs assessments, pinpointing a local shortage of 4,000 childcare spots.
- Drove 200% YOY customer account growth, achieving an average weekly spend of $20K per family and positioning BBLC as the leading learning center in the Greater Duluth Area.
- Leads and develops a dynamic team of 22 professionals, fostering a collaborative, high-performance culture.
- Cultivated and maintains a robust sales pipeline through strategic community outreach, referrals, targeted email marketing campaigns, SEO optimization, social media strategy, and website development.
- Enhanced operational efficiency by 30% by implementing an automated app-based customer communication tool, streamlining billing, compliance, progress tracking, and feedback.
- Collaborates with educational leaders to implement curriculum aligned with district standards, meeting with the superintendent to create a school-ready learning environment that supports academic success.
- Streamlines administrative operations by handling payroll, accounts payable, and vendor management, ensuring timely financial management and fostering strong stakeholder relationships.
- Achieved strong student retention during COVID-19 by identifying and addressing compliance issues and introducing new products and services tailored to evolving customer needs.