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Work Background
RCS Logistics Inc.Global Ocean Operations Senior Analyst
May. 2024 - Dec. 2024Charlotte, North Carolina, United States• Managed end-to-end ocean shipments, including coordinating with origin offices, carriers, brokers, and drayage providers.
• Delivered proactive customer service, resolving issues and ensuring communication for FCL and LCL shipments.
• Monitored KPIs, identified risks, and implemented solutions to maintain operational and financial performance.
• Reviewed and processed international shipping documents, ensuring compliance with trade regulations.
• Ensured accurate and timely billing to customers, ocean carriers, and dray providers. • Fostered relationships with key accounts and dray providers to deliver tailored solutions and exceptional service.
APM TerminalsOperations Manager
Mar. 2022 - Mar. 2024Charlotte, North Carolina, United States• Implemented documentation systems to track and enhance departmental production and financial metrics.
• Analyze diverse datasets for updating forecasting models, projecting inventory, and optimizing operational capabilities.
• Apply Lean principles consistently to drive proactive solutions and streamline existing processes in daily tasks.
• Led cross-functional meetings to formulate a long-term strategic plan to meet the end consumer needs.
• Partnered in Kaizen initiatives, facilitating rapid positive changes in critical operational areas.
• Collaborate with international stakeholders to promote transparent communication and foster long-term partnerships.
• Deliver in-depth progress and performance reviews to Senior Management, emphasizing data-driven analytics.
APM TerminalsAssistant Manager - Strategy & Optimization
Sep. 2017 - Mar. 2024Charlotte, North Carolina Area• Orchestrated scheduling for optimal labor and equipment allocations; proactively forecasting for the next 2 months. • Designed cross-functional strategic plans for safe operations and efficient continuous flow of cargo.
• Implemented time sensitive countermeasures to ensure adequate inventory levels for customer needs.
• Examined current and historical datasets to present stakeholders with data-driven improvement recommendations. • Implemented timely solutions to address unforeseen operational bottlenecks.
• Managed cross-functional equipment inventory and allocations through collaboration with maintenance and repair teams.
APM TerminalsAssistant Manager - Vessel Operations
Jun. 2014 - Jul. 2017San Pedro, California• Oversaw forecasting for optimal staffing to meet production and financial objectives.
• Managed daily operations of a union workforce between minimum twenty to over one hundred personnel.
• Led end-to-end management of two North America record-breaking vessels while staying under budget.
• Pioneered service ownership program, emphasizing ownership and responsibility for the mainline service contract.
• Formulated strategic plans for inbound vessels, aligning with fluctuating current and future terminal requirements.
Allen Lund CompanyTransportation Broker
Jun. 2012 - May. 2014San Mateo, CA• Successfully bargained freight hauling expenses with carriers, ensuring competitive pricing and punctual delivery.
• Created meticulous load details with precise data input crucial to shipment integrity.
• Owned the delivery of real-time information to carriers and customers, ensuring the successful fulfillment of contracts.
• Proactively collaborated with fellow brokers and account representatives to optimize time sensitive critical functions.
Eagle Marine Services (APL)Intern
Dec. 2011 - Jun. 2012Oakland, CA
APL LogisticsSummer Intern
Jun. 2010 - Aug. 2010City of Industry, California
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