RCS Logistics Inc.Global Ocean Operations Senior Analyst
May. 2024 - Dec. 2024Charlotte, North Carolina, United States• Managed end-to-end ocean shipments, including coordinating with origin offices, carriers, brokers, and drayage providers.
• Delivered proactive customer service, resolving issues and ensuring communication for FCL and LCL shipments.
• Monitored KPIs, identified risks, and implemented solutions to maintain operational and financial performance.
• Reviewed and processed international shipping documents, ensuring compliance with trade regulations.
• Ensured accurate and timely billing to customers, ocean carriers, and dray providers. • Fostered relationships with key accounts and dray providers to deliver tailored solutions and exceptional service.