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Work Background
Keystone PartnersCareer Transition Consultant, Webinar Facilitator
Mar. 2023As a Career Transition Facilitator, I have the amazing opportunity to inspire and empower participants in their job search journey. Together, we dive deep into crucial job search tops such Interviewing, Resume Writing, LinkedIn, Networking, and effect Job Search Strategies. Through engaging and interactive discussion, we unlock the secrets to success and equip participants with the tools they need to land their dream job!
As a Career Transition Consultant, I coach participants to create professional brands and position themselves to transition into roles that fit their passions, provide strategic integrated communications insight to help participants establish their point of differentiation and grab attention in the increasingly competitive talent marketplace.
Connexus Credit UnionMerger and Acquisition Learning and Development Consultant
Aug. 2021In my role, I collaborated closely with key stakeholders across the organization to define Learning and Development (L&D) strategies, roadmaps, and workflows, supporting the department's implementation and management. I acted as a project manager for training plans related to M&A activities, coordinating with L&D and various business communities to assess requirements and propose solutions through needs analysis. I participated in cross-functional teams to develop and implement new processes or adapt existing ones, contributing to the design, modification, and adaptation of short and long-term solutions. I gathered, analyzed, and articulated high-level business capabilities and requirements for L&D, applying my expertise to address business problems and create end-user requirements. I oversaw project plans using a hybrid method for high-stake teams during mergers, designed and implemented individual contributor development programs based on organizational skill gaps, and revamped onboarding for teams merging new employees through training and learning initiatives. I played a crucial role in high-stake mergers from the discovery phase to lessons learned.
Texas A&M UniversityOrganizational Development Consultant
Nov. 2017 - Aug. 2021Bryan/College Station, Texas AreaI interacted closely with Utilities and Energy Services (UES) leadership to define training requirements for organizational positions and developed goals and desired learning outcomes. I utilized diverse internal and external resources to research and craft training solutions, including a redesign of the mentorship program to better align with departmental needs. I managed recruitment, interviews, and participated in onboarding processes while developing, reviewing, and evaluating training materials. I conducted in-person training sessions for over 200 employees, performed evaluations to ensure consistency and effectiveness, and compiled training data to maintain up-to-date training. I initiated several programs promoting awareness and support of diversity and inclusion, developed two new programs, “Rising Star” and “Train the Trainer,” to supply additional resources to the educational curriculum to promote employee growth and career development, and revamped training curriculum and task checklists for every UES position and associated license and/or state requirements to enable individuals to advance their careers within UES.
Texas A&M University - Mays Business SchoolAcademic Program Manager
Mar. 2016 - Nov. 2017Bryan/College Station, Texas AreaIn my role as an Academic Program Manager, I managed academic and career preparation services encompassing diverse areas such as academic papers, interviews, portfolios, and resumes. I developed and implemented programs aligning with the communications lab's objectives while contributing to proposal preparations for new initiatives. I led meetings, events, and workshops for students, faculty, and staff, utilizing varied techniques including discussions, lectures, role-playing, and presentations on topics like Strengths, MBTI, and Reflective Techniques. I participated with the Vision of Transformational Leadership sponsored by the Special Programs office and designed and implemented a weekly course curriculum to coach and mentor consultant students.
Texas A&M UniversityAcademic Program Coordinator
Sep. 2011 - Mar. 2016Bryan/College Station, Texas AreaAs an Academic Program Coordinator, I supported the Assistant Dean and Director of the BIMS program by directing daily activities of the Biomedical Sciences (BIMS) undergraduate program with an emphasis on academics, administration, and business activities. I oversaw the BIMS Parents’ Association and managed 2100+ undergraduate and graduate student files, providing curriculum counseling, including class schedules, course development, class force enrollment, and Q drop. I organized and restructured BIMS office operations to improve efficiencies and better assist students, trained and directed activities of student workers, created an online “force” system for courses to assist students, and designed and launched an online scheduler to enable students to make appointments.
West CorporationFacilitator
Jun. 2006 - Mar. 2010Bryan/College Station, Texas AreaWest Corporation – Bryan, TX
• Successfully administered the conceptualization, design, execution and management of training sessions and schedules in collaboration with training manager
• Facilitated a class for a 7 week period on how to perform world-class customer service and tier 1 technical support for 2 major companies
• Played an integral role in the effective transfer of learning in the call center
• Conducted extensive analysis of new and existing programs for appropriate modification
• Created and revamped curriculum
• Used role-playing, simulations, team exercises, group discussions, videos and lecture to instruct participants
• Selected and assigned instructors to conduct training classes
• Worked with Human Resources on the new hire process for employees
Notable Accomplishments
• Promoted 3 times within 4 years
• Lowest attrition rate
• Highest graduation rate
• Selected training model for national brand across call centers
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