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Work Background
Director of Traveler Experience
Hotel EngineDirector of Traveler Experience
Dec. 2023 - Mar. 2024
Solutions Architect
lululemon StudioSolutions Architect
Dec. 2022 - Jan. 2024Administering CRM platform and omni-channel communications, as well as building custom internal tooling and software integrations for the lululemon Studio team.
Senior Administrator
Grey Space ConsultingSenior Administrator
Apr. 2022
Customer Experience and Operations Manager
HappyDragonsCustomer Experience and Operations Manager
Sep. 2021
Founder, CEO
Lunar Orbit, LLCFounder, CEO
Sep. 2021Kingston, NY
Operations Manager, Member Experience
lululemon StudioOperations Manager, Member Experience
Jun. 2021 - Dec. 2022Optimizing MIRROR's Member Experience processes within CRM platform, integrating and developing partner technologies in Voice, Chat & SMS to deliver a best-in-class Omnichannel customer experience as the company scales and expands internationally. Coordinating with Marketing and Product to execute cross-functional initiatives with new promotions and growth of business needs.
Senior Technical Associate (Member Experience)
lululemon StudioSenior Technical Associate (Member Experience)
Oct. 2020 - Jun. 2021New York, United States
Member Experience Tech Associate
lululemon StudioMember Experience Tech Associate
Mar. 2019 - Oct. 2020New York, New York
Member Experience Associate
lululemon StudioMember Experience Associate
Nov. 2018 - Mar. 2019New York, New York
Bartender
Westville Restaurant GroupBartender
Nov. 2018 - Apr. 2019
VIP Guest Services
Fun Music PresentsVIP Guest Services
Nov. 2017 - Jun. 2019New York, New York
Host
Westville Restaurant GroupHost
Nov. 2017 - Nov. 2018
Product Spokesperson
HasbroProduct Spokesperson
Mar. 2012 - Mar. 2016New York Toy Fair
Specialist
AppleSpecialist
Jun. 2010 - Nov. 2011Fifth Avenue
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